Jimmy John's

3.6
260 reviews

About

Sandwich Restaurant

Location

Jimmy John's
11681 SW Pacific Hwy, Tigard, OR
97223, United States

Hours

Reviews

3.6
260 reviews
5 stars
115
4 stars
53
3 stars
24
2 stars
17
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for being friendly and helpful, while others are criticized for rudeness and lack of professionalism.

Staffing Issues

Frequent complaints about understaffing, leading to long wait times and poor service during busy hours.

Order Accuracy

Numerous reports of incorrect orders and issues with delivery, including cancellations and delays.

Food Quality

Generally positive feedback on the quality and taste of sandwiches, though some customers noted inconsistencies in portion sizes.

Operational Hours

Customers expressed frustration over inconsistent operating hours and instances of the store being closed during posted hours.
  • RS
    R S
    Dec 26, 2025
    1.0
    I want my money back! I haven't eaten at Jimmy John's in a long long time. I read the reviews and was hesitant. I was planning on ordering a delivery and seen they don't have enough staff and sometimes orders get cancelled. I took a risk and did the order online. All was looking pretty good on that end first it said an hour. I was little surprised by that but I don't really ever order delivery and I'm not sure if that's a common thing or not. When I did order from Jimmy Johns before they used their own delivery and they were fast. The drink would come cold and ice not melted. This was an independent delivery service. Back to the money request. I ordered a beach turkey sandwich. Supposed to come with avocado spread and I asked for no tomatoes and pickles with oil and vinegar. Holy crap what I got was the saddest excuse for a sandwich. Also priced at almost $12.00. It had one tiny slice of turkey barely any meat I mean it like thin barely existent turkey slice. Worse there was no spread no avocado. I went for regular pickles instead of extra thinking it would make my sandwich soggy and there was only two pickles on the sandwich only two!!! Than the oil was so heavy it felt like my mouth was a car and gonna drive away. All jokes aside I was pissed and disappointed. I spent almost 25 for the worse example of a sandwich I had in my life. I was a long time fan of Jimmy John's and the only reason it's been long time is I don't order out or do pick up I just make my own food. But the one time I decided to go the fast food route and I got disappointed to no return. I will not recommend this establishment for any hours hungry folks out there. If you on a diet and want thin meat slice, not plural exactly that singular piece of meat and are okay with paying for items that are not added than this is your jam. Unfortunately it's not for me. In fairness I am not rating the onsite location because I didn't go there but they made the sandwich so they get one star for lack of effort and not fulfilling what I paid for. Feel free to tap back with your auto response. I will be more than happy to discuss this with an actual human and or owner.
  • AT
    Ali Tavakolizad
    Dec 14, 2025
    1.0
    I drove to the Tigard location expecting to grab dinner, only to find the doors locked even though online it clearly says they close at 9:00 PM. This was around 7:15 PM. No sign. No notice. Nothing. I called the store, and the explanation I got was: “We’re closing early because nobody came into work.” That might be their internal problem, but it shouldn’t become the customer’s problem especially when your posted hours say you’re open. If you’re going to close early, update your hours online or put a sign on the door. Wasting customers’ time is not okay. I drove out of my way based on false information and left with nothing but frustration.
  • AT
    Amelie Taliyah
    Sep 16, 2025
    5.0
    The latte art is always impressive and adds a special touch to the drinks.
  • VZ
    Vickie Zarchinski
    Sep 16, 2025
    5.0
    For only 1 staff member working he was great. Never got frustrated. Even though people showed up continuously.
  • SK
    Smu King
    Aug 3, 2025
    5.0
    Employees seem always laidback and friendly . Food is never too late when I do mobile order. The app looks nice too. I feel better spending more money here than their competitors