Service Speed
Many customers reported slow service and long wait times for both in-store orders and deliveries, contradicting the brand's 'freaky fast' promise.
Food Quality
Feedback on food quality was mixed, with some customers enjoying the sandwiches while others complained about stale bread, missing ingredients, and unsatisfactory flavors.
Customer Service
Customer service experiences varied widely; while some praised the friendly staff, others reported rude behavior and poor management.
Cleanliness and Safety
Concerns were raised about cleanliness and food safety, including reports of hair in sandwiches and unsanitary practices.