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Brand Certified

Chipotle Mexican Grill

3.1
(141 reviews)

About

Mexican Restaurant
Chipotle Tigard Town Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
16200 SW Pacific Hwy, Tigard, OR
97224, United States

Hours

Reviews

3.1
141 reviews
5 stars
54
4 stars
19
3 stars
7
2 stars
15
1 star
46

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers reported consistently small portion sizes, especially for online orders, leading to dissatisfaction.

Staffing Issues

Numerous reviews highlighted poor staffing levels, resulting in long wait times and inadequate service.

Cleanliness

Several customers noted unsanitary conditions in the dining area and kitchen, with complaints about dirty tables and food handling.

Customer Service

Mixed feedback on customer service; while some staff were praised for friendliness, others were described as rude or unhelpful.

Food Quality

Inconsistent food quality was reported, with some customers experiencing cold or poorly prepared meals.
  • MA
    Milton Avalos
    Jan 17, 2026
    1.0
    I’m never buying there again I’ve already deleted the chipotle app
  • CV
    Connie Voorhees
    Jan 14, 2026
    3.0
    1st time ordering on line for pickup. Usually I go in to order. I ordered 2 meals picking out what we did and didn’t want. We both ended up with things we didn’t order and we were both missing things we did order. Also the meat portion was a lot smaller ordering on line than it always is when you order in person. We will not order on line again!
  • CF
    Cole Franklin
    Jan 1, 2026
    4.0
    I go to this location a lot, and overall my experience has been good! I've come to notice that when doing online orders the portions tend to be smaller than if you go inside and order. I dont blame the staff at all, I imagine it happens due to having to juggle online orders and those in the restaurant, but its a pattern thats happened a few times so I thought it was worth mentioning. The staff themselves are very kind and polite. The restaurant is very clean, and well organized. Overall good experience!
  • JS
    J Stiles
    Dec 19, 2025
    1.0
    5 workers standing around. With only one helping customers inside, and there is a line of 9 people. After waiting 20 minutes you get to front to find out they are out of most things.
  • BW
    B Wilson
    Nov 17, 2025
    3.0
    I feel bad for the employees here. Only 2, one serving one cooking, I can see working in the front, probably more for drive up line. When I arrived the line was 10 deep, took about 15 minutes to get to the front. This was on a night for a school fundraiser, which I assume is setup outside the locations view. Corporate help your staff, communicate. Online pickup was also about 20 mins after promise time. Also, missing an item that I had to drive back and get.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Tigard Town Square serve?

Chipotle in Tigard Town Square offers customizable Mexican-style dishes including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced ingredients.

What are the opening hours for Chipotle Mexican Grill at 16200 SW Pacific Hwy?

Chipotle Tigard Town Square is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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