Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Springfield Subway® Restaurant at 5630 Main Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted consistently rude and unhelpful staff, leading to a negative customer experience.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, indicating a lack of attention to detail.
Wait Times
Several reviews mentioned excessively long wait times for service, particularly during busy hours.
Food Quality
While some customers praised the food, others complained about stale bread and incorrect sandwich preparations.
Management Issues
There were complaints about poor management response to customer concerns and operational issues.
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Ethan Hasselman
Feb 11, 2026
1.0
Terrible experience!!! Woman with black hair started off already unfriendly, asked what bread and when I started saying for the first one she sighed and said rudely “how many sandwiches” then when I asked for pepper jack cheese she gave American and I asked nicely for it to be swapped and she very rudely smashed my phone sandwich to grab the cheese off of it then went back to take half of the meat off as well(I guess because I inconvenienced her by asking her to fix her own mistake). Then when making my other sandwich she smashed that bread as well. When it came to sauces she “accidentally” threw it in the ground and when she went to get the new one all of the sudden there were no more of those sauces in the back. By the end of it all when she was giving me my sandwiches she charged me more instead of entering the meal of the day like I asked. And when she asked if I wanted a bag I said yes then she just stood there staring. Then when I printed her for a bag she just handed a flat bag to me so I can go open it while holding my two sandwiches and chips. Worst experience I have ever had anywhere. Never coming back… very disappointing that with all these terrible reviews for seemingly the same person nobody has done something about it.
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Krista Reynolds
Feb 10, 2026
1.0
Lady working this morning was very rude customer service pays your paycheck so maybe you should get a grip and if you don’t know how to make a sandwich there are videos for that. I will not be going back and walked out without even finishing getting my sandwich because she was incompetent to make a sandwich maybe she shouldn’t work there no name tag either maybe follow the rules lady!
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Ettienne Butler
Feb 9, 2026
1.0
I didn’t even order because the woman helping the two young boys infront of me was being so rude. I walked into the place and could immediately sense something off. It was totally silent, not even music playing. Super uncomfortable. Then when she started getting their order and asking them, her attitude was totally uncalled for. So I left!
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Steve Wymore Wymore
Jan 23, 2026
2.0
I'Ve only had one nice person wait on me there. I went there today and the dark haired lady working was rude and made my lady and I felt like we were a burden to her ordering our sandwiches. I was going to leave a nice tip but didn't leave a dime. I wont be going back. I'll go to the one further from my house.
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Skylar Elliott
Nov 18, 2025
1.0
The lady with the dark long hair was so rude it was insane.