Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, often exceeding 30 minutes for simple orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications.
Staff Professionalism
There were numerous complaints about unprofessional behavior from staff, including rudeness and lack of accountability.
Food Quality
While some customers enjoyed the food, many reported it being cold, stale, or poorly prepared.
Customer Experience
Overall, the customer experience was marred by poor service, leading to frustration and dissatisfaction among patrons.
LF
Larajean Florek
Nov 12, 2025
1.0
Came in for a scheduled interview only to be told to sit on the side and wait and I waited well over half an hour just to get seen for less then five minutes. The person who saw me was rushing the interview after making me wait and had poor attitude which made the situation awkward for me because I have never had an interview like this.
JB
Jenny Barnes
Oct 28, 2025
1.0
Last night I placed a pickup order for a McChicken. While waiting, I realized I forgot two items, so I went inside and ordered them at the kiosk. My mom stayed in the car waiting for the McChicken.
The two kiosk items came out before the McChicken we had already parked for. While waiting, I witnessed a woman who appeared to be in charge yelling at an employee from the food line. Her exact words were something like: “(Employee name), if you can’t get it together, I’m moving you to the back!” She was so loud I heard her from the front lobby, and I believe she may have cursed at him. The way she spoke to that employee was completely unacceptable and unprofessional.
Meanwhile, I asked the very kind employee up front about my McChicken. She went to check and thought it was being made. Twenty minutes later, I still didn’t have it. When I asked again, she thought she saw it waiting to be bagged, but it turned out not to be mine. At that point, I asked to speak with a manager.
I didn’t get to speak with the woman who had been yelling, but the manager I did speak with had my McChicken made within moments. In total, I waited about 35 minutes for one McChicken. When I told the manager that the yelling I witnessed was unacceptable, he had nothing to say in response.
I’ve worked in fast food, so I understand how stressful rushes can be. But there is never an excuse to belittle or verbally abuse employees. It creates a toxic environment for both staff and customers.
HG
Heather Gannon
Oct 26, 2025
1.0
Can't even get drinks right... Ordered only 2 large cokes no ice got 2 large cherry coke or coke mixed with dr pepper lite ice, also took 7 minutes for an order containing only two drinks
BB
Briar Bolivar
Oct 9, 2025
2.0
They make the food well and it tastes “fresh”but they often get my wifes order wrong, which is just not cheese. Also no matter what we get we’ve ordered we always have to park. They’ve forgotten about us a few times
AD
Annabella “Evan” Desmarais
Oct 7, 2025
2.0
Staff are uninterested and often forget to add things to the order