Brand Certified
Chipotle Mexican Grill
3.6(1009 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
2860 Gateway St, Springfield, OR
97477, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(541) 746-0848
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/or/springfield/2860-gateway-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2868
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Gateway Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.6
1,009 reviews
5 stars
422
4 stars
218
3 stars
111
2 stars
64
1 star
194
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.
Food Availability
Many customers reported frequent shortages of key ingredients, often running out of items well before closing time.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and overflowing trash cans.
Food Quality
While some customers enjoyed the food, many complained about cold meals, incorrect orders, and overall poor food quality.
Management Issues
Several reviews pointed to management problems, including disorganization and lack of staff training.
- RHRachel Haylie4 days ago2.0I'm really bummed because I love this location. But when I asked for a side of chips (seeing there were at least 15 bags) them said they couldn't give me any because they are for the online only orders. To me, coming in person should be prioritized first and felt really wrong to walk away seeing all of the bags available. Just a heads up
- FTFernanda Torres4 days ago3.0I walked in when they opened at 10:45 and they were missing a lot of meats. I wanted steak and they didn’t have any, I think a food establishment should be ready to open when they open the door. Everyone was scrambling to put things out.
- TTTylong Tran5 days ago2.0Ordered through their app, a burrito and bowl. However they forgot my bowl, so I went back in to grab it. Turns out they didn’t even make it, got my bowl and went home but then found out that my order for my bowl was turned into my burrito. Management needs work, especially their online operation….
- NNNicholasFeb 22, 20261.0What's the point of online order if they're just going to make it completely wrong and force you to wait in line to reorder.....
- JSJazz SFeb 8, 20261.0I was disappointed with the customer service during our visit. There seemed to be a disconnect with our order, and when I politely asked for a little more rice, the manager refused. After our bowls were finished, I asked for tortillas and was told I should have ordered them while the bowls were being made, which felt unnecessarily rigid and unaccommodating. On top of that, they were completely out of napkins and green sauce. When we asked about it, we were simply told “sorry, we’re out,” with no effort to offer alternatives or make the situation better. Place was so dirty as well. I understand that places can get busy and items can run out. I’ve worked in customer service myself but tone and willingness to help go a long way. I hope management takes this as constructive feedback and works on improving communication and overall customer experience.
Brand Certified Facts from Chipotle Mexican Grill
Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: