Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported rude and unprofessional behavior from staff, particularly during night shifts.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and wrong modifications.
Food Quality
Mixed reviews on food quality; some enjoyed the meals while others received cold or poorly prepared items.
Cleanliness
Concerns raised about cleanliness, including flies and unsanitary conditions in the restaurant.
Speed of Service
Long wait times reported, especially during busy hours, leading to frustration among customers.
SA
Sheila Alvarez
Nov 15, 2025
1.0
Went there for my birthday freebie with purchase which I did through the app. I brought my son with me who ordered via online. We were both in the car. Anyhow, after explaining I’m here to pickup my mobile order and my sons. After we got to the drive thru pick up window, the girl automatically was sassy. She said my son has to physically go inside the store to pick his up even tho we were both in the car. It’s the sassy part that was annoying about the situation.
Anyhow, I go again a few days later because I wanted to get another freebie i had as an offer on the app. Well, it’s now a different girl and she was just as bad as the other girl.
I’m rating one star because positive customer service should be number one in any customer service job.
Teach these workers that customer service will go a long way. I won’t be returning at this particular store in case I decide to maybe eat at Wendy’s in the future.
MS
Mason Schroeder
Nov 14, 2025
1.0
The start of no more Pennies. Cashback.
The push for no more cash. Soon only will be digital currency.
The joke of what you can spend your money on seems to look realistic. Controlled allounce.
TS
T W S
Oct 26, 2025
1.0
Service was not friendly at all!
Pouring rain out and the drive-thru window has NO awning so Everything and Everyone gets soaked;
GG
gowanmad gowan
Oct 18, 2025
3.0
My aunt drinks tlunsweatened ice tea. The last two times we went, she.was given.tea that didn't look like. My aunt was told that they got a new brand of tea and it looks different from the previous tea. My aunt had a sip and said there was no tea in her tea, it tasted like water. The second trip, my aunt asked if they still had their new "tea", they did. She ordered the tea again, hoping there would be tea in it, but still water flavored. When she told the worker, she said the tea will always be that tea from now on. She also said she gets complaints about it a lot. Not helpful. We'll never go there again for tea.
AL
Anthony LaSpina
Oct 13, 2025
1.0
I stopped in about 7 pm, October 13. There was 2 guys that didn't seem to give a shit about me being there. I immediately decided I didn't want to order at that time. I asked to be let into the restroom to wash my hands. I came out and one of the guys was laying his head on the counter like he didn't want to deal with a walk in. He asked for my order. I told him I'll take my business down to Del Taco. He didn't seem to care. I've been in this store several time's during the day shift and had great service and quality meals. Your night shift sucks. I'm sorry. I get the feeling that I was profiled because I had a backpack on. I work hard at a job full time. No car. I get around on the bus. I'm not a homeless bum.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Salem, OR?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Salem, OR into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (503) 585-9944.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Lancaster Dr9 Wendy’s serve breakfast?
Yes, this Wendy’s location in Salem, OR serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the Wendy's location at 641 Lancaster Dr Ne, Salem, OR?
This Wendy's location is open daily from 6:30 AM to 2:00 AM, including the drive-thru.
Does this Wendy's serve breakfast, lunch, and dinner?
Yes, this Wendy's location serves breakfast, lunch, and dinner.
Can I place an order online or through an app for this Wendy's?
Yes, you can order through the Wendy's mobile app or at order.wendys.com and select this location for delivery or pickup.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Does this Wendy's offer drive-thru and dine-in services?
Yes, this location offers drive-thru, dine-in, takeout, and delivery services.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information is available on Wendy's menu website, mobile app, and in-restaurant via posted information.
Is Wendy's currently hiring employees in Salem, OR?
To find current job openings at this Wendy's location, visit the Wendy's Careers page and search for Salem, OR.
What are some nearby restaurants and food options close to Wendy's at 641 Lancaster Dr Ne?
Nearby restaurants include Jimmy John's (sandwiches), J's Teriyaki & Sushi (Japanese), Nancy's Burgers & Fries, Kike's Taqueria (Mexican), Wayback Burgers, and Del Taco.
Are there pet-related services near the Wendy's location?
Yes, nearby pet services include Petco, Claws-N-Paws (pet grooming), and Evergreen Veterinary Hospital.
What nearby amenities can help customers find or visit this Wendy's?
Customers can use nearby landmarks such as Salem Mattress World, Rite Aid pharmacy, and The Exchange Network ATM to locate the Wendy's conveniently.