Wendy's

3.7
2055 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
641 Lancaster Dr Ne, Salem, OR
97301, United States

Hours

Reviews

3.7
2,055 reviews
5 stars
805
4 stars
518
3 stars
314
2 stars
127
1 star
291

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly during night shifts.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and wrong modifications.

Food Quality

Mixed reviews on food quality; some enjoyed the meals while others received cold or poorly prepared items.

Cleanliness

Concerns raised about cleanliness, including flies and unsanitary conditions in the restaurant.

Speed of Service

Long wait times reported, especially during busy hours, leading to frustration among customers.
  • SA
    Sheila Alvarez
    Nov 15, 2025
    1.0
    Went there for my birthday freebie with purchase which I did through the app. I brought my son with me who ordered via online. We were both in the car. Anyhow, after explaining I’m here to pickup my mobile order and my sons. After we got to the drive thru pick up window, the girl automatically was sassy. She said my son has to physically go inside the store to pick his up even tho we were both in the car. It’s the sassy part that was annoying about the situation. Anyhow, I go again a few days later because I wanted to get another freebie i had as an offer on the app. Well, it’s now a different girl and she was just as bad as the other girl. I’m rating one star because positive customer service should be number one in any customer service job. Teach these workers that customer service will go a long way. I won’t be returning at this particular store in case I decide to maybe eat at Wendy’s in the future.
  • MS
    Mason Schroeder
    Nov 14, 2025
    1.0
    The start of no more Pennies. Cashback. The push for no more cash. Soon only will be digital currency. The joke of what you can spend your money on seems to look realistic. Controlled allounce.
  • TS
    T W S
    Oct 26, 2025
    1.0
    Service was not friendly at all! Pouring rain out and the drive-thru window has NO awning so Everything and Everyone gets soaked;
  • GG
    gowanmad gowan
    Oct 18, 2025
    3.0
    My aunt drinks tlunsweatened ice tea. The last two times we went, she.was given.tea that didn't look like. My aunt was told that they got a new brand of tea and it looks different from the previous tea. My aunt had a sip and said there was no tea in her tea, it tasted like water. The second trip, my aunt asked if they still had their new "tea", they did. She ordered the tea again, hoping there would be tea in it, but still water flavored. When she told the worker, she said the tea will always be that tea from now on. She also said she gets complaints about it a lot. Not helpful. We'll never go there again for tea.
  • AL
    Anthony LaSpina
    Oct 13, 2025
    1.0
    I stopped in about 7 pm, October 13. There was 2 guys that didn't seem to give a shit about me being there. I immediately decided I didn't want to order at that time. I asked to be let into the restroom to wash my hands. I came out and one of the guys was laying his head on the counter like he didn't want to deal with a walk in. He asked for my order. I told him I'll take my business down to Del Taco. He didn't seem to care. I've been in this store several time's during the day shift and had great service and quality meals. Your night shift sucks. I'm sorry. I get the feeling that I was profiled because I had a backpack on. I work hard at a job full time. No car. I get around on the bus. I'm not a homeless bum.

Frequently Asked Questions About Wendy's

Is Lancaster Dr9 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.