Subway

3.5
202 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Salem Subway® Restaurant at 1554 Edgewater Street NW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
1554 Edgewater Street NW, Salem, OR
97304, United States

Hours

Reviews

3.5
202 reviews
5 stars
90
4 stars
30
3 stars
16
2 stars
14
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, including missing ingredients and wrong sandwich types.

Cleanliness

Several reviews mentioned unsanitary conditions, including flies around food and unclean work areas.

Staffing Issues

Customers noted that the location is often understaffed, leading to long wait times and poor service.

Food Quality

While some customers enjoyed the food, many expressed disappointment with the quality and freshness of the sandwiches.
  • JM
    Jamie Martinez
    Dec 15, 2025
    1.0
    Fire the manager. orders are WRONG EVERY SINGLE TIME.
  • KL
    Kelly Lorence
    Nov 26, 2025
    2.0
    Slowest service for the quality of food.
  • ED
    Ed Dugan
    Nov 3, 2025
    1.0
    I went in just after 11:50 to pick up my order I made about 30-40 minutes earlier through the app. There was one woman behind the counter with long bloomed hair in a ponytail. She was helping a customer. Another woman with medium length curly dark hair. She walked in and I got her attention and just asked if she could check my order. She very rudely told me that she just got here and there were other people waiting. I asked if I could cancel it and she said I needed to do it through the app. I went outside and there was no way to do it on the app. She was adamant that she had no way to do it. I went back in and asked for the corporate number so I could cancel it and she said she just voided it. So she could do it. As I was walking out she yelled how she guesses these people in line don’t matter. I told her I ordered 45 minutes ago and she provided the worst customer service experience I have ever had. She spent a lot of time complaining how two people quit on her. Honestly people quit because of her attitude. People don’t quit jobs, they quit people. I have worked in Customer Service for over 2 decade and I have never been or seen someone treated this way. I will no longer frequent any Subways.
  • OS
    Oleksandra Synytsia
    Oct 9, 2025
    1.0
    Don't go here, the management is awful.
  • BB
    Bella Blu
    Oct 5, 2025
    1.0
    I went in with my sister today and the service was so bad we actually had to walk out of the subway the lady was rude had attitude she did an online order before helping the people in the store she barley changed her gloves and when a guy came in for his online order she stopped making one of our sandwiches and gave him his order but she comes back n starts touching our sandwich with the same gloves and my sister had to quote literally ask her if she was going to change her gloves and she rolled her eyes n goes n tries to change them so we had to walk out as well as she left the bread and all the food open the veggies the meat she had the veggies open the whole time when she was doing the bread and the meat she didn’t close not one thing there was literally flies getting in and touching the bread and the veggies and the meat it was disturbing I think her name started with an a and my sister called n said she will be calling her manager tomorrow she just had a bad attitude and was rude and I had called just now to ask for her name and she said she can not give it to me and I don’t quite understand why I also told her I will be calling her manager tomorrow this lady is so bad at her job she is slow and rude and she is unsanitary she needs to be fired and as her looks did not meet the standard requirements as her hair was all napy and gross looking and once again she barley even changed her gloves we had to leave we could not get food from this place

Frequently Asked Questions About Subway

What are the operating hours of Subway at 1554 Edgewater Street NW in Salem?

Subway is open Monday through Friday from 7:00 AM to 10:00 PM, Saturday from 8:00 AM to 10:00 PM, and Sunday from 9:00 AM to 10:00 PM.

Does this Subway location offer delivery services?

Yes, this Subway offers delivery services along with options for curbside pickup and in-restaurant dining.