Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Salem Subway® Restaurant at 560 Wallace Rd NW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Many customers reported poor customer service, with instances of rudeness, inattentiveness, and lack of proper training among staff.
Food Quality
Several reviews highlighted issues with food quality, including stale bread, incorrect orders, and unsanitary conditions.
Staffing Issues
Numerous customers noted that the locations appeared understaffed, leading to long wait times and overwhelmed employees.
Mixed Experiences
While some customers praised specific employees for their service, overall experiences varied greatly, indicating inconsistency in service and food quality.
JA
J A
Feb 24, 2026
2.0
This location is completely broken down. They have a partially assembled coffee maker that has never been in use in the several times I have visited. Even in the morning. The drink area is completely broken down and deserted. Brown veggies and overall the atmosphere is very poor. Not sure how this store is still open. The employees have been nice, but something has got to be done with the store.
ZI
ZENEO INC.
Feb 2, 2026
1.0
Both locations have crap customer service here in West salem. I'm pretty sure it's the same owner. Don't go here if you want any of the workers to make eye contact with you.
JC
Jason Carter
Sep 24, 2025
5.0
I would like to give tray at the Wallace rd subway for helping me out. He has my 2 thumbs and the thumbs of my family and my guess so that's 10 thumbs up for being such a nice guy and helping me out
AB
Alexis Briseno
Jan 5, 2023
1.0
I’m a frequent costumer and I decided not to be coming back to this subway until Tuesday I decided to give subway another chance and an employee named James was being very disrespectful and this hasn’t been the first and has been rude to his coworkers and I don’t believe I would be coming back to this subway and I will be taking an extra long walk to a different location
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