Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Salem Subway® Restaurant at 5765 Commercial Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Shayla received numerous praises for her exceptional service, while other staff members were criticized for being slow or unresponsive.
Service Speed
Customers frequently reported long wait times, especially at the drive-thru, with some waiting over 20 minutes without being acknowledged.
Food Quality
While some customers enjoyed their sandwiches, there were complaints about incorrect orders, poor portion sizes, and stale ingredients.
Cleanliness
Several reviews mentioned cleanliness issues, including flies in the store and unsanitary conditions.
Customer Service
Mixed feedback on customer service; some praised friendly staff, while others reported rude interactions and poor handling of complaints.
II
Itsfalu
Jan 9, 2026
5.0
This is the best subway in Salem hands down. I have eaten around and most subway locations and this one actually tastes like subway is supposed to.
MJ
Michael Jordan
Dec 21, 2025
5.0
Shayla is so cool i had to drop another review to show her boss that she is so cool give her a raise all my friends that went here agree
MC
Maddox Cornelson
Dec 21, 2025
5.0
Shayla is amazing she needs paid days off and 15% stake in the company she made my sandwich perfect and also was so funny and enjoyable 10/10 person 10/10 service AND she was the only one there taking every single order
MM
Maddox
Dec 21, 2025
5.0
Our service was quite literally amazing the worker Shayla was funny and great she needs a raise immediately
SK
sydnie kling
Oct 26, 2025
4.0
shayla is such a welcoming person the second you walk through the door! she was the only person working and was overwhelmed, but you can tell she really does care about everyone having a positive experience at this location. really disappointing that management would leave an employee alone for hours. she was amazing with my friends and i!