Panera Bread

Reviews

• AS

  Amina Aziz Salem

  Feb 13, 2026
  5.0
  This was my first time at Panera Bread, and from the moment I walked in, I was impressed by how clean and elegant the place looked. Unlike many places and cafés in Salem where the décor feels outdated and the ceilings are full of exposed wires and messy lines that make the atmosphere uncomfortable, this place truly deserves to be called a restaurant. Mary, the employee who helped me, was absolutely wonderful. There are no words to fully describe her kindness and professionalism. My English is still limited, and since it has only been about a year and a half since I arrived in the United States, I am still learning how things work here. It was my first time there, and I wasn’t sure what to do. Mary kindly walked me to the order pickup area, explained clearly how to place my order, and showed me exactly where to pick it up. She treated me with patience, respect, and a warm smile. She truly deserves recognition for her outstanding customer service. The food was very delicious. I ordered the Cream of Chicken & Wild Rice Soup in a bowl size. I was a little surprised by the portion size because it was smaller than I expected. However, the price was very affordable compared to other places I’ve visited, so the portion makes sense for the cost. Overall, it was a very positive experience, and I would definitely come back again.
• MO

  Mackenzie Osburn

  Jan 15, 2026
  1.0
  I suggest no one go here to this Panera bread since they take over 30 minutes just to make four items and if they're out of something they don't communicate. Their service also sucks
• BH

  Beth Myers-Shenai *she, her*

  Dec 29, 2025
  2.0
  I decided stop in for a pastry and coffee to wait for a friend and was so underwhelmed by the food and service at this location. They didn’t have decaf options for espresso drinks, and only almond milk as an alternative to regular, and when I asked the server if I could get my cinnamon roll warmed up she said the new district manager won’t let them heat up pastries any more. Weird.
• JA

  Jolene Anderson

  Dec 19, 2025
  5.0
  Servers behind counter were amazing handling all the holiday lunch crowd today. Great job!
• HD

  Haylee Delaine

  Dec 9, 2025
  5.0
  10/10 I’ve came here every morning for almost 2 months and I usually order online and pick up through the drive thru. The girl Caitlin is always there with a smile and it just starts your day off right!

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