McDonald's

3.5
1604 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4020 Commercial St SE, Salem, OR
97302, United States

Hours

Reviews

3.5
1,604 reviews
5 stars
498
4 stars
397
3 stars
312
2 stars
133
1 star
264

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, rude staff, and incorrect orders, leading to frustration and dissatisfaction.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and floors, contributing to a negative dining experience.

Food Quality

There were numerous complaints about food quality, including undercooked items, stale food, and inconsistent freshness.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, others were criticized for being unprofessional and unhelpful.
  • LL
    Lexi Moncrief (Lexi)
    Jan 5, 2026
    2.0
    I was pulled around front for two McChicken’s and was sitting in my car for 10 minutes before I decided to go inside to check on my food and it was just sitting on the counter. No one brought it out to me.
  • CO
    Casey Ocupe
    Jan 4, 2026
    4.0
    This was an interesting case. My friend got a double quarter pounder, bless him. And when he received it it was mostly raw with a little browning on the top and bottom, so I'm saying that the clamshell grill requires evaluation. He told them that it was raw, and they reviewed it and promptly agreed to remake the burger, I suggested they bring the grill down twice so it was well done. I suggest everyone do this regardless because it tastes way better that way, try it. He also received fries and stated they were cold and not fresh, in reality they were slightly warm. I'd recommend recalibrating the headlamp for the fry station. He asked for them to be remade fresh, and the older lady employee respectfully agreed. So the bottom line is that there were issues and those issues were promptly and respectfully resolved. Good people, great staff. You can not say that about all McDonald's...
  • MH
    Miranda Hafer
    Dec 28, 2025
    5.0
    It's a McDonalds. If you're expecting anything else, go somewhere else. Good for what it is.
  • BL
    Benjamin Lane
    Dec 21, 2025
    4.0
    The location at 4020 commercial street opens at 5am but they never turn on the light M signs making it hard to see this location in the dark. This is a consistent issue, I get my order and have to tell them the light is off. My guess is that it's easier on the morning crew if no one knows they are open
  • CC
    Charlotte
    Dec 14, 2025
    1.0
    This is absolutely the worst McDonald’s location is Salem. The restaurant is always filthy dirty. You can’t find a clean table in the place and the floors are extremely dirty. I’ve almost fallen down a couple of times because the floor was so slippery. They don’t keep the ketchup stocked and keep the straws behind the counter. If you need either, they will ignore you and make you wait. It’s almost impossible to get anyone to acknowledge you when standing up at the counter. The food is hit or miss with the freshness but that’s pretty common for most locations that I’ve been to.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 4020 Commercial St SE, Salem?

McDonald's is open daily with hours from 5:00 AM to 11:00 PM, except on Friday when it opens at 7:00 AM. Saturday and Sunday operate nearly 24 hours.

When can I use the drive-thru service at this McDonald's location?

The drive-thru is available daily starting at 5:00 AM until 11:00 PM on weekdays and Sunday, and until midnight on Friday and Saturday.