Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,584 reviews
5 stars
490
4 stars
393
3 stars
312
2 stars
132
1 star
257
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked items, cold fries, and overall poor taste.
Service Speed
Many reviews highlighted slow service, particularly during drive-thru and curbside orders, with some customers waiting excessively long for their food.
Customer Service
While some staff were praised for their friendliness and helpfulness, there were multiple complaints about rude employees and poor management.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and restrooms being a recurring issue.
Management Issues
Reviews indicated problems with management, including poor employee treatment and lack of proper staffing, contributing to a negative customer experience.
- AMAllysa Maes3 days ago3.0The staff were unsure about some stuff they should have known about.
- MMMaura Miller4 days ago2.0Probably the best McDonalds in town, but still struggles with quality issues. Always check your bag before you leave the lot! Additionally, parking is horrible. There is not enough spaces during the busiest points of the day. The mobile order spaces are for compact cars, and are extremely hard to maneuver. The drive thru also has people pull behind the mobile order spaces and it’s almost hazardous to try and back out.
- RRRen4 days ago1.0It's fine that they charge for a sauce, but they never give it to me...
- CCCheyNov 14, 20251.0My nephew just got dropped off and he came in the house with McDonalds. He opened it excited to eat his chicken nuggets just to find 2 peace’s of cheese and a couple fries. Who is hiring these people.
- CSCaitlin ShawNov 7, 20251.0Made me wait half an hour for nuggets that take 3.5 minutes to cook
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 4020 Commercial St SE, Salem?
McDonald's is open daily with hours from 5:00 AM to 11:00 PM, except on Friday when it opens at 7:00 AM. Saturday and Sunday operate nearly 24 hours.
When can I use the drive-thru service at this McDonald's location?
The drive-thru is available daily starting at 5:00 AM until 11:00 PM on weekdays and Sunday, and until midnight on Friday and Saturday.
Are delivery services available at this McDonald's?
Yes, McDonald's offers delivery services every day from 7:00 AM to 10:30 PM.
What types of pickup and delivery services does McDonald's offer?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services for customer convenience.
How can I place an order using a mobile app for this McDonald's?
You can order through the McDonald's app available on the Apple App Store and Google Play Store, or visit the online ordering link provided.
What payment methods are accepted at this McDonald's?
McDonald's accepts payments via American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru?
Yes, this McDonald's location features a drive-thru for easy ordering and pickup.
Where can I find a Redbox rental kiosk near McDonald's on Commercial St SE?
A Redbox rental kiosk is located nearby, making it convenient to rent movies or games before or after your meal at McDonald's.
Are there any dessert places near this McDonald's where I can get ice cream?
Yes, Dairy Queen Grill & Chill is nearby, offering ice cream and fast-food options for a sweet treat after your visit to McDonald's.
Can I visit a veterinarian close to the McDonald's at 4020 Commercial St SE?
Yes, VCA Salem Animal Hospital is nearby, providing veterinary services if you need pet care while visiting the area.