McDonald's

3.6
2093 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2830 Broadway St NE, Salem, OR
97309, United States

Hours

Reviews

3.6
2,093 reviews
5 stars
719
4 stars
491
3 stars
439
2 stars
159
1 star
285

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff interactions.

Cleanliness

While some customers noted clean bathrooms and dining areas, others mentioned the need for better upkeep.

Food Quality

Mixed reviews on food quality, with some praising freshness while others complained about cold or poorly prepared items.

Staff Performance

Some employees received positive feedback for their helpfulness, particularly Diego and Jake, while others were criticized for poor service.

Drive-Thru Experience

The drive-thru was often described as slow, with many customers experiencing delays and order mix-ups.
  • AJ
    Ash Jensen
    1 day ago
    1.0
    My husband and I get strawberry milkshakes with extra whipped cream almost every day. When we order those it's fine, only if this certain guy is working. Pretty sure he's the night manager? Anyways he always gives us the extra we paid for. If anyone else makes it I swear they give us LESS than if we ordered one with regular whipped cream! Then sometimes we order burgers and I get the double cheeseburger and in the last month or of the maybe 5 times we've gotten burgers 3 of them had my mayo half inside of the burger and the other half all smeared on the outside of the bun. I get it, I ordered regular mayo (with the double cheeseburger you have to specify if you want mayo at all) but what the heck! We order to go and it pisses me off that when I grab it out the bag STILL IN THE WRAPPING I get mayo on my hand. It's not a little bit either, not like they just rushed wrapping and some slipped out. No. It looks like they just have the burger set on the wrapper and they took a big ol ladle into a big ol mayo jar and threw it onto it like one of those sticks that holds a tennis ball for easy over hand throw to play with your dog. I swear that's how they threw it on there! Half of it on the burger and the other half on the wrapper and they fold it up just like that and boom all over the outside and all up in the bag oozing out. We've stopped getting burgers there after it's happened so many times. We go to burger king up the street now. Now we only go to McDonald's for milkshakes. The 2⭐ rating I'm giving is for the burgers and if you ask me that's being generous only reason it's not a one is because normally at other McDonald's when I ask for extra pickles they give me just 1 extra (so then I'd have 3-4 since normally that only put 2 or 3 depending on how big) but this place hooks it up on the pickles. If it were for the shakes it would be 4.3⭐
  • GG
    gringita
    Nov 16, 2025
    1.0
    The young girl that worked there with brown hair and glasses was very rude
  • SC
    Sarah chavez
    Nov 11, 2025
    3.0
    I ordered 2 frappe and when I got them they were only half full. They filled it up with whipped creme. So instead of making a stink I figured I'd cone the n next day with my receipt and photo of lame frappe to maybe get ot fixed. ..the manager didn't even listen to what I was saying amd I guess they changed their policy to that they just don't GAS!
  • KK
    Karla
    Oct 28, 2025
    5.0
    Stopped by with 30 minutes before I had to be somewhere. I always order salt free fries, it takes them about 5 minutes longer on average (I do this always and have at the other locations in Salem) regardless I always make sure I have time especially if they are busy. They had me pull forward which is normal, but then forgot I was there, it was just me and another car in line, the other car got their food right away and then there were no cars for about 5-6 minutes. Then there were maybe 13 cars that ordered and got their food during the 20 minutes I waited, I had to call the restaurant twice and the first time they said my order would be ready in 6 minutes exactly, this was after waiting for 20 minutes. I understand they may be were understaffed and I do not post negative reviews, I am sure they had their reasons- this is a keep in mind that if you have modifications to your order it may be longer than you expect. I waited 32 minutes for a 4 piece nugget, a chicken sandwich and 2 medium fries.
  • MH
    Mandy Hopkins
    Oct 21, 2025
    1.0
    They are the worst people ever!!! They are rude and don't care about the truth. Trying to deny the obvious and rightful. You need better educate staff and not ones taking my game pieces and tell me I'm lying about it

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's in Salem, OR, is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

Does this McDonald's offer drive-through service and what are its hours?

Yes, the drive-through at this McDonald's operates from 5:00 AM to midnight Sunday through Thursday, and from 5:00 AM to 1:00 AM on Friday and Saturday.