Jimmy John's

3.5
191 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3312 Lancaster Dr NE, Salem, OR
97305, United States

Hours

Reviews

3.5
191 reviews
5 stars
80
4 stars
36
3 stars
12
2 stars
25
1 star
38

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Multiple customers reported problems with delivery, including orders not being delivered, wrong items sent, and long wait times.

Customer Service

Feedback indicates a significant decline in customer service quality, with many reviews mentioning rude staff and unprofessional behavior.

Order Accuracy

Several reviews highlighted issues with incorrect orders, missing items, and poor handling of large group orders.

Food Quality

While some customers praised the sandwiches, others complained about the quality and freshness of ingredients, particularly the bread and meat portions.

Management Concerns

Customers expressed dissatisfaction with management's response to issues, citing unprofessionalism and lack of accountability.
  • TB
    The Barbers
    Dec 31, 2025
    5.0
    Great !
  • SM
    Sara M
    Aug 30, 2025
    2.0
    Don't count on delivery!! I've had 2 orders now that weren't delivered. One wasn't picked up after getting message it was. And the other was picked up and then cancelled by the driver. The store can't do anything since it's a 3rd party delivery company.
  • BM
    Brian Miller
    Aug 30, 2025
    2.0
    Do not order delivery! They use a 3rd party service that has not delivered twice now. They will not do anything to help you and will not contact delivery service.
  • MO
    Matt Ogle
    Aug 8, 2025
    1.0
    Do not patronize this store, especially if you do a large order. Our organization put in an online group lunch order on August 8, 2025, costing around $180.00. Each person followed the directions for ordering, including their names and sandwich instructions. When we got our approximately 15 sandwiches, none of them had names on them or even sandwich numbers. We had to paw through each sandwich to try to figure out which belonged to each of us. To further confuse things, requests for toasting on some had been ignored, as had requests for cutting some in half. Plus, they completely left a whole order off. When I talked to the manager, she offered to deliver the missing order (still forgetting the chips and drink) and offered a $20 in store credit. I asked for a full refund, and was told only a regional manager could approve that. We are awaiting a call back from said regional manager. When you mess up a large order this badly, if you expect to keep customers, you should refund the order. Our organization has probably spent thousands of dollars at this Jimmy John’s. I doubt we will patronize them ever again.
  • MR
    Michael Reynolds
    Jun 27, 2021
    1.0
    No explanation, just closed at 7pm?