Business Details
About
Coffee ShopCafeTea RoomJuice ShopDutch Bros. Coffee
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
Location
Hours
Reviews
4.6
798 reviews
5 stars
626
4 stars
92
3 stars
36
2 stars
23
1 star
21
What are people saying?
AI-generated from recent customer reviews
Drive-Thru Issues
Customers expressed frustration with the new single drive-thru lane design, leading to longer wait times and order mix-ups.
Customer Service
While many reviews praised the friendly and energetic staff, some noted inconsistencies in service quality and order accuracy.
Drink Quality
Feedback on drink quality was mixed, with some customers enjoying their beverages while others reported issues with incorrect orders and flavor.
Pricing Concerns
Several customers mentioned rising prices and perceived corporate greed, leading to dissatisfaction with the value of their purchases.
- BSBrett SanchezDec 3, 20251.01 star not for the coffee or the employees, but for whoever decided to change the stand to a 1 drive thru lane. I used to get coffees daily for myself and coworkers, but since there is only 1 drive thru line now, wait time has tripled and there isnt enough time to grab coffees on break anymore. Even when they have an employee out taking orders, youre still waiting in a single line behind everyone else. Why would you intentionally increaae customet wait time by removing a drive thru lanr at a busy location? We tried an online order and it wasnt any faster because we still had to wait in the single line to pick them up. Unfortunately, we have had to take our daily order to the coffee shop across the street, which is a tad more expensive but faster than what the wait time has turned into at the dutch bros stand.
- KWK WNov 16, 20251.0The new drive thru design is awful. Orders taken out of order, one line didn't move and I got stuck behind 4 cars that arrived after me and had their order taken sooner. Staff really needs to pay attention on arrival of cars if they're gonna do this sort of line.
- CPClyde ParkerOct 27, 20255.0The woman who took my order was very polite, and when I asked for a little ice to cool the coffee, she smiled and asked me to make sure it was cool enough. Very good coffee, very nice customer service, she made me feel happy to be there.
- KKKari “Silent Knights”Oct 25, 20255.0The new lane "choice" is not convenient or easy to navigate however this is my favorite Dutch Bros location.
- CACarol AndersonOct 21, 20255.0This coffee sho is a drive through or walk up. The staff comes out to your car when it gets busy. They are friendly and knowledgeable.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the hours of operation for Dutch Bros Coffee at 1096 Commercial St. S.E., Salem?
Dutch Bros Coffee is open Monday to Thursday from 5:00 AM to 10:00 PM, Friday and Saturday from 5:00 AM to 11:00 PM, and Sunday from 5:30 AM to 10:00 PM.
Does Dutch Bros Coffee offer delivery services at this location?
Dutch Bros Coffee at 1096 Commercial St. S.E. offers curbside pickup but does not provide delivery services.
Which payment methods are accepted at Dutch Bros Coffee?
They accept cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Check with the local shop to confirm if personal checks are accepted.
How can I earn rewards points at Dutch Bros Coffee?
You earn 3 points for every dollar spent at the shop with no limit on how many points you can collect.
What sugar-free flavors are available at Dutch Bros Coffee?
Sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, Irish cream, seasonal peppermint, coconut, raspberry, peach, and strawberry.
Is there a free drink available for birthdays?
Yes, by downloading the Dutch Bros app, you receive a free drink reward on your birthday! If you don’t have the app, just let your broista know.
Are there nearby places to visit before or after getting coffee at Dutch Bros on Commercial St. S.E.?
Yes, you can visit Mama’s On The Go Bistro, a restaurant and smoothie juice bar, or the nearby Break Point Coffee Company, another local coffee shop and cafe.
How can nearby businesses like Valley Vapors or Radigan Remodeling & Design complement a visit to Dutch Bros Coffee?
After enjoying your drink at Dutch Bros Coffee, you can explore nearby shops like Valley Vapors for e-cigarette products or Radigan Remodeling & Design for home improvement ideas, making it a convenient area to run errands or shop locally.
Are there any local places near Dutch Bros Coffee where I can find music or entertainment options?
Yes, Harvest Music and Harvest Records are nearby and offer music and DVD selections, making for a fun stop before or after your coffee visit.
Where is Dutch Bros Coffee located and how can I contact them?
Dutch Bros Coffee is located at 1096 Commercial St. S.E., Salem, OR 97302. The business does not have a phone for orders, preferring face-to-face communication at the window.