Business Details
About
Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
Location
Hours
Reviews
4.5
997 reviews
5 stars
743
4 stars
134
3 stars
44
2 stars
29
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praise the friendly and upbeat staff, others report negative experiences with rudeness and inconsistency.
Drink Quality
The quality of drinks is generally well-received, with many customers enjoying the variety and taste, though some have reported issues with incorrect orders or drinks being overly sweet.
Speed of Service
Most customers appreciate the quick service, even during busy times, although there are occasional complaints about longer wait times.
Atmosphere
The atmosphere is often described as lively and welcoming, with staff creating a positive vibe, though some locations have been noted for less personable service.
Consistency
While many customers report consistent quality and service, there are mentions of variability depending on the staff, with some locations performing better than others.
- MDMackenzie DownsNov 12, 20252.0This semester I stop by every Thursday after class to get a drink to take home and study. I’ve been going to this stand specifically because they seem to be the most consistent. However, these last two weeks, consistency has been terrible, like Dunkin Donuts coffee type of terrible. I got an ice cold brew with chocolate and peppermint on Sunday, loved it, it was delicious, perfect, was sad when I finished it. Came in again on Tuesday bc class was cancelled and I was wanting another delicious coffee. Same exact order, but it just wasn’t the same. Oh well, it happens. Come in again today, same exact order, and unfortunately I didn’t taste it until I got home. It’s borderline undrinkable. The flavors are off, I can’t tell if it’s too strong or what, and there’s this other weird other taste that I don’t like that I don’t recognize and can’t place. The amount of soft top also varies greatly, the other day I had a full inch of soft top, today I had barely a dollop that didn’t even spread across the top all the way. It’s so frustrating to be excited for a drink, just to be let down and get something different every time, even though you order the exact same thing. When it’s good, it’s great, but is it so much to ask for to have at least a good drink every time?
- GBGuppy BabyOct 22, 20252.0The drinks at Dutch Bros usually taste pretty good, but the experience always leaves me feeling a little off. I make a point to politely ask for whipped cream when I order, yet it’s almost always forgotten. Then, instead of just fixing it, there’s a whole fuss about the cup being too full—especially now that the bubble lids are gone. I know the lid issue isn’t entirely on them, but they could easily leave a little more room, especially when the order notes that whipped cream was requested. And honestly, if you’re going to charge extra for whipped cream, make sure it’s actually there—and that it’s more than a coin-sized dollop. A little consistency and care would make the drinks taste even better.
- NNNoSep 7, 20251.0The drinks are always correct. However, this stand blows chunks when it comes to customer service. Nasty, passive aggressive remarks, and less than friendly service. Every time I think, I'll just try again, I'm reminded why this is the worst stand in Salem.
- PLPeace And loveAug 21, 20255.0Love the guys and girls !!!
- MKMaurice KaaihueAug 18, 20255.0Excellent coffee ☕️ for sure 😋
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the hours of operation for Dutch Bros Coffee at 810 Lancaster Dr. S.E., Salem?
Dutch Bros Coffee is open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, 5:00 AM to 11:00 PM on Friday, and 5:30 AM to 11:00 PM on Saturday.
Can I order Dutch Bros drinks ahead of time?
Yes, Dutch Bros offers curbside pickup through their app, but they do not offer delivery services.
What types of drinks does Dutch Bros Coffee offer?
Dutch Bros serves a wide variety of drinks including coffee, espresso drinks, smoothies, shakes, teas, frozen coffee, cold brew, hot chocolate, and energy drinks like the Dutch Bros Rebel.
Are there sugar-free flavor options available?
Yes, Dutch Bros offers sugar-free flavors such as white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, Irish cream, peppermint (seasonal), coconut, raspberry, peach, and strawberry.
How can I earn rewards points?
You earn 3 points for each dollar spent at Dutch Bros with no limit to how many points you can earn. If you forget your phone, you can give your broista your phone number to still earn points.
Do you offer a free drink on my birthday?
Yes! By downloading the Dutch Bros app, you can receive a free birthday drink reward. Just show the app when you visit on your birthday.
What forms of payment does Dutch Bros accept?
Dutch Bros accepts cash, major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Check with your local shop regarding personal check acceptance.
What can I visit near Dutch Bros Coffee at 810 Lancaster Dr. S.E. in Salem?
Nearby you can find PetroCard Pacific Pride and EZ Food Mart & Time Gas Exxon for fueling, Crockett Chiropractic Center for health needs, Central Willamette Credit Union for banking, and Puppy Clip for pet grooming services, making it convenient to combine your coffee run with other errands.
How can nearby gas stations like PetroCard Pacific Pride and EZ Food Mart help me during my visit to Dutch Bros?
These gas stations are conveniently close to Dutch Bros, so you can fuel your vehicle and grab your favorite drink all in one trip, saving time during your busy day.
Are there nearby health and wellness services close to Dutch Bros Coffee?
Yes, Crockett Chiropractic Center and Quijano Health and Wellness are nearby for chiropractic care, and Lice Clinics of America offers specialized health services, making it easy to schedule health appointments around your coffee visit.