Dairy Queen Grill & Chill

3.2
650 reviews
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Business Details

3001 Market St NE, Salem, OR
97301-1812, United States
(503) 588-1302
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
3001 Market St NE, Salem, OR
97301-1812, United States

Hours

Reviews

3.2
650 reviews
5 stars
204
4 stars
123
3 stars
92
2 stars
46
1 star
185

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and a lack of accountability from staff when mistakes were made.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and unclean dining areas.

Food Quality

Customers expressed dissatisfaction with the quality of food, including cold items, poorly prepared meals, and inconsistent portion sizes.

Management Issues

There were complaints about unprofessional behavior from management and a lack of effective training for staff.
  • EE
    Edward Estes
    Jan 2, 2026
    1.0
    It took 35 minutes to get two hamburger two fries and two drinks. The burgers tasted like they had been cooked three times they were perfect leather hockey pucks. Inside the dining room there were leaks from the ceiling on both sides of the room. The areas were blocked off. I only gave one star because I had to give something. Wouldn't recommend dining here.
  • ND
    Nita Daniels
    Dec 24, 2025
    1.0
    My family and I just got our late dinner here while we was passing through to go back home and one of my children’s meal was missing one of the main components of the meal, we went back around to get this component (chicken strips) 2 piece and they wouldn’t give it to us without a receipt but mind you we legitimately just went through the drive thru and went right back and they still wouldn’t give my child their strips that THEY FORGOT to put in their bag
  • SS
    Steven Sullivan
    Dec 16, 2025
    1.0
    No one will take your order if you go inside even when the the drive through line is empty 😂 makes sense this is the worst rated one in Salem
  • BR
    brianna Rasmussen
    Dec 14, 2025
    1.0
    An employee called, antagonized, and harassed my business after an incident they had that didn’t involve us. I’ve already reported the behavior to the corporate line and requested camera footage be pulled, it is absolutely unacceptable for you to take personal problems out on a neighboring business. The female ‘manager’ needs copious amounts of training if she has EVER been trained, instead of diffusing the situation she harassed people who weren’t even involved.
  • AT
    allstar taxi
    Dec 9, 2025
    1.0
    horrible place will not allow kids to use the restroom unless they make a purchase first if business has gotten that bad to where no customers are buying it is time to go OUT OF BUSINESS and just SHUT IT DOWN THE GIRLS THAT WORK THERE ARE HORRIBLE TERRIBLE CUSTOMER SERVICE
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Frequently Asked Questions About Dairy Queen Grill & Chill

What kind of food does Dairy Queen Grill & Chill serve?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, classic burgers, and fries.

Where is Dairy Queen Grill & Chill located?

It is located at 3001 Market St NE, Salem, OR 97301-1812, USA.