Numerous reviews highlighted rude and dismissive behavior from staff, particularly management, leading to a negative customer experience.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food quality, indicating a lack of attention to detail.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty food preparation practices and overall cleanliness.
Wait Times
Customers frequently complained about long wait times in both the drive-thru and lobby, often resulting in cold or incorrect food.
Food Quality
Feedback indicated inconsistent food quality, with reports of burnt or undercooked items, as well as incorrect preparation of orders.
EF
Elaina Francis
Oct 18, 2025
1.0
Went through drive-thru and had to wait 3 minutes before anybody even greeted me when I ordered they kept rushing me and asking me anything else anything else after I got to the window I got my ice cream it was half melted and the manager who goes by Leanne was very rude and very hostile and aggressive towards me after I asked to get my food before I get my icecream and after she said she can't do that she slammed the window in my face and told me to park so I said whatever it's not that big a deal and just parked then I had to wait several minutes after I got tired of seeing cars come and go I went in to see what was taking so long I seen the cook taking his sweet time which not to be judgemental looked very dirty and grungy finally somebody saw me standing at the front and asked what I want I told them my food and they looked at the screen and it still wasn't ready mind you I only ordered 2 cheeseburger meal deals and still after asking I had to wait 5 more minutes finally after I got my food the manager gave me a very dirty look as I walked away and was just very rude in general never go here looked absolutely disgusting inside the teenagers working looked overworked and the manager while I was at the window I heard her yelling at them for no reason when I seen her just standing there doing nothing.
IC
Irene Chernishoff
Oct 10, 2025
1.0
This place does not even deserve 1 star. I ordered some plain cheeseburgers and when I got them, all the toppings were in it and even the cheese was wrong. I returned, and told the lady who goes by LM that I had ordered plain ones and she snapped at me that I had not and closed the window in my face. I asked to speak to the manager and she cracked the window an inch and told me that she was the manager. I asked what her name was and she refused to tell me. She closed the window again. I have never been treated like this at any place that I had went to. It is crazy of who is running this location. After reading other reviews, it seems like an ongoing problem.
OB
Oliver Belau
Oct 7, 2025
2.0
They didn't know how to sell a gift card
And they couldn't find their manager
CL
Coleman Long
Oct 1, 2025
1.0
Went through the drive through in my lunch from work. Decided to pull in and get an icecream. They said there machine wasn’t pour it right. Went back retried and came out with our order. The manager proceeded to tell us that it’s our fault they wasted ice cream just to fulfill our order and slammed the drive through window in our face. Will never go back. I came believe they would treat a customer that way.
MM
Moose Mouse
Sep 30, 2025
1.0
Ordered 2 blizzards and 2 meals, one chicken basket and one chicken sandwich, we only got one of the sides and received neither of the drinks despite being charged for them. When my brother arrived to pick up the food they only gave him the blizzards and were rude when he told them they were meant to come with food.
What are the opening hours of Dairy Queen Grill & Chill in Salem?
The restaurant is open from 10:00 AM to 10:00 PM Monday to Thursday and Sunday, and from 10:30 AM to 10:30 PM on Friday and Saturday.
Is the Dairy Queen Grill & Chill location on Lancaster Drive in Salem family-friendly?
Yes, this Dairy Queen location is family-friendly, offers high chairs, has seating, and is wheelchair accessible with restrooms available.
Does Dairy Queen Grill & Chill in Salem provide drive-thru service?
Yes, they have a drive-thru service available for convenient ordering.
Can I order food online from Dairy Queen Grill & Chill at Salem?
Yes, you can place an order online for pickup at https://www.dairyqueen.com/en-us/order/pickup/n/13508/.
How can I get exclusive deals from Dairy Queen Grill & Chill?
You can download the Dairy Queen app to access exclusive deals.
What nearby coffee shops can I visit before or after enjoying treats at Dairy Queen in Salem?
Nearby coffee shops include Bow Tie Coffee, Perk Up!, and Starbucks, where you can enjoy coffee or smoothies.
Are there any banks or ATMs near Dairy Queen Grill & Chill on Lancaster Drive?
Yes, U.S. Bank, US Bank ATM, and Private Wealth Management | U.S. Bank are nearby for your banking and ATM needs.
What other dining options are available near Dairy Queen Grill & Chill in Salem?
Nearby dining options include Los Dos Amigos Hacienda (Mexican), House of Dragon (Chinese), KFC (fast food), Yan Yan Chinese Cuisine, Nachos Locos Mexican Food, Little Caesars Pizza, Chuck E. Cheese (pizza and arcade), and McDonald's.
Is Dairy Queen Grill & Chill in Salem suitable for children and people with accessibility needs?
Yes, the location welcomes children, offers high chairs, has seating, restrooms, wheelchair accessibility, and is family-friendly.