Dairy Queen Grill & Chill

3.5
541 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
3255 Lancaster Dr NE, Salem, OR
97305-1353, United States

Hours

Reviews

3.5
541 reviews
5 stars
201
4 stars
116
3 stars
89
2 stars
31
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, particularly management, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food quality, indicating a lack of attention to detail.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty food preparation practices and overall cleanliness.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and lobby, often resulting in cold or incorrect food.

Food Quality

Feedback indicated inconsistent food quality, with reports of burnt or undercooked items, as well as incorrect preparation of orders.
  • EF
    Elaina Francis
    Oct 18, 2025
    1.0
    Went through drive-thru and had to wait 3 minutes before anybody even greeted me when I ordered they kept rushing me and asking me anything else anything else after I got to the window I got my ice cream it was half melted and the manager who goes by Leanne was very rude and very hostile and aggressive towards me after I asked to get my food before I get my icecream and after she said she can't do that she slammed the window in my face and told me to park so I said whatever it's not that big a deal and just parked then I had to wait several minutes after I got tired of seeing cars come and go I went in to see what was taking so long I seen the cook taking his sweet time which not to be judgemental looked very dirty and grungy finally somebody saw me standing at the front and asked what I want I told them my food and they looked at the screen and it still wasn't ready mind you I only ordered 2 cheeseburger meal deals and still after asking I had to wait 5 more minutes finally after I got my food the manager gave me a very dirty look as I walked away and was just very rude in general never go here looked absolutely disgusting inside the teenagers working looked overworked and the manager while I was at the window I heard her yelling at them for no reason when I seen her just standing there doing nothing.
  • IC
    Irene Chernishoff
    Oct 10, 2025
    1.0
    This place does not even deserve 1 star. I ordered some plain cheeseburgers and when I got them, all the toppings were in it and even the cheese was wrong. I returned, and told the lady who goes by LM that I had ordered plain ones and she snapped at me that I had not and closed the window in my face. I asked to speak to the manager and she cracked the window an inch and told me that she was the manager. I asked what her name was and she refused to tell me. She closed the window again. I have never been treated like this at any place that I had went to. It is crazy of who is running this location. After reading other reviews, it seems like an ongoing problem.
  • OB
    Oliver Belau
    Oct 7, 2025
    2.0
    They didn't know how to sell a gift card And they couldn't find their manager
  • CL
    Coleman Long
    Oct 1, 2025
    1.0
    Went through the drive through in my lunch from work. Decided to pull in and get an icecream. They said there machine wasn’t pour it right. Went back retried and came out with our order. The manager proceeded to tell us that it’s our fault they wasted ice cream just to fulfill our order and slammed the drive through window in our face. Will never go back. I came believe they would treat a customer that way.
  • MM
    Moose Mouse
    Sep 30, 2025
    1.0
    Ordered 2 blizzards and 2 meals, one chicken basket and one chicken sandwich, we only got one of the sides and received neither of the drinks despite being charged for them. When my brother arrived to pick up the food they only gave him the blizzards and were rude when he told them they were meant to come with food.

Frequently Asked Questions About Dairy Queen Grill & Chill

What kind of food and treats does Dairy Queen Grill & Chill in Salem offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and soft-serve ice cream cones.

What are the opening hours of Dairy Queen Grill & Chill in Salem?

The restaurant is open from 10:00 AM to 10:00 PM Monday to Thursday and Sunday, and from 10:30 AM to 10:30 PM on Friday and Saturday.