Dairy Queen Grill & Chill

Reviews

• DD

  Dru Down

  Jan 28, 2026
  1.0
  If I could give this location a negative rating I would. This has been multiple times that the employees have been disrespectful, liars and have shown a careless attitude towards customers. They feel entitled and act as though their job of fixing their mistake is somehow a burden and wasting their time. I ordered pretzels. The cheese was missing so I went inside and asked for cheese. Instead of handing me a cheese, my bag I set on the counter was grabbed aggressively and she went back and placed the cheese and for no reason shoved a stack of napkins crinkled and shoved on my bag. I let this go of course because I understand bad days. A few months go by I order 2 of the cupfections with extra heath and let me tell you when I say my cup was all caramel, it was 1/3 cup full. I asked excuse me I was charged for extra heath and I don't see any could I get that please, and literally there was absolutely none i could see, she replies there is extra heath it's at the bottom. I get home and flip my cup into a bowel because who orders a candy ice cream and wants to eat them separately, but there was zero heath. Not even a half a scoop. I was so thrown off because its the why that gets me. Like what is the point of all that. It's almost so stupid that I have to complain about candy missing but it's not the candy that I care about. It is such a lack of kindness when having customer service it's about the attitude and the arrogance. This Dairy Queen needs to take some lessons from the one down the street the one I will be sticking to if I do ever decide on dairy queen again.
• JP

  Jayleen Pd

  Jan 27, 2026
  1.0
  Horrible experience ordering a cake at this location. Ordered a cake 2 days in advance and the staff member assured us it would be ready for pick up on the day we needed it. We went to pick up the cake and they had no idea what order we were asking about/picking up. I don’t even think they wrote the order down. Very upsetting we showed up and I didn’t get the custom cake I ordered. We were sent to various DQ locations around town to find an ice cream cake they said they had ready for us. We ended up with a random cake. The cake should have been free for all of this inconvenience. Never ordering from here again…
• EF

  Elaina Francis

  Oct 18, 2025
  1.0
  Went through drive-thru and had to wait 3 minutes before anybody even greeted me when I ordered they kept rushing me and asking me anything else anything else after I got to the window I got my ice cream it was half melted and the manager who goes by Leanne was very rude and very hostile and aggressive towards me after I asked to get my food before I get my icecream and after she said she can't do that she slammed the window in my face and told me to park so I said whatever it's not that big a deal and just parked then I had to wait several minutes after I got tired of seeing cars come and go I went in to see what was taking so long I seen the cook taking his sweet time which not to be judgemental looked very dirty and grungy finally somebody saw me standing at the front and asked what I want I told them my food and they looked at the screen and it still wasn't ready mind you I only ordered 2 cheeseburger meal deals and still after asking I had to wait 5 more minutes finally after I got my food the manager gave me a very dirty look as I walked away and was just very rude in general never go here looked absolutely disgusting inside the teenagers working looked overworked and the manager while I was at the window I heard her yelling at them for no reason when I seen her just standing there doing nothing.
• IC

  Irene Chernishoff

  Oct 10, 2025
  1.0
  This place does not even deserve 1 star. I ordered some plain cheeseburgers and when I got them, all the toppings were in it and even the cheese was wrong. I returned, and told the lady who goes by LM that I had ordered plain ones and she snapped at me that I had not and closed the window in my face. I asked to speak to the manager and she cracked the window an inch and told me that she was the manager. I asked what her name was and she refused to tell me. She closed the window again. I have never been treated like this at any place that I had went to. It is crazy of who is running this location. After reading other reviews, it seems like an ongoing problem.
• OB

  Oliver Belau

  Oct 7, 2025
  2.0
  They didn't know how to sell a gift card And they couldn't find their manager