Dairy Queen Grill & Chill

3.4
1022 reviews
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Business Details

4023 Commercial Ave, Salem, OR
97302-3838, United States
(503) 581-4598
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
4023 Commercial Ave, Salem, OR
97302-3838, United States

Hours

Reviews

3.3
980 reviews
5 stars
320
4 stars
213
3 stars
131
2 stars
94
1 star
222

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and uncooperative.

Order Accuracy

Many customers reported issues with incorrect orders, including wrong items and poorly made food.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and dine-in, often exceeding reasonable expectations.

Food Quality

Several reviews mentioned subpar food quality, including cold, stale, or improperly prepared items.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
  • SA
    Steve Alexander
    Dec 30, 2025
    1.0
    Terrible service.....price of dilli bars incorrect.
  • DR
    Danny Ruby
    Dec 6, 2025
    1.0
    Absolute worst Dairy Queen in the history Dairy Queens. Andy, “The lead” is incredibly rude and has zero customer service skills.I don’t plan on going back.
  • KR
    Kaci Ruby
    Dec 5, 2025
    2.0
    We had a very disappointing experience at this Dairy Queen location. We ordered an item that appears on their online menu, but were told it wasn’t available. After a long back-and-forth, the lead employee on duty, Andy, finally admitted that all the ingredients were actually available and the item could be made. Throughout the entire interaction, Andy was uncooperative and rude. When we asked for lids, he threw his hands up and walked away without saying a word. There was no eye contact, no communication, and a clear lack of basic customer service. Another employee kept apologizing for him, which made it seem like this behavior was not unusual and had occurred before. The whole experience felt dismissive and unprofessional. I hope the franchise owners look into this and address the customer service issues, especially with staff in leadership roles.
  • BG
    bruh how are u that gay
    Nov 26, 2025
    1.0
    i ordered 3 things and they got every single one wrong lol
  • TH
    Toni Hary
    Oct 31, 2025
    5.0
    They need more staff in this location. Other than that friendly staffs and great customer service!
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, and ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill in Salem, OR?

It is open every day from 10:30 AM to 10:30 PM.