Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.4
761 reviews
5 stars
262
4 stars
153
3 stars
111
2 stars
70
1 star
165
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, both in the drive-thru and for food preparation, often exceeding 20 minutes.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty food prep areas and bathrooms, raising concerns about hygiene.
Customer Service
Feedback on staff behavior was mixed; while some employees were praised for their friendliness, others were described as rude and unprofessional.
Order Accuracy
Several customers experienced issues with incorrect orders and inadequate portion sizes, leading to dissatisfaction.
Food Quality
While some customers enjoyed the ice cream and certain menu items, there were complaints about food being served cold or improperly prepared.
- ADAmber DunhamSep 25, 20252.0Good icecream but man there short changing you so bad like 2 mediums and they are both only about ⅔ of the cup ful....bummer.. I been getting blizzards for the last like 2 weeks almost straight and this was a huge disappointment.
- SSSteven SullivanSep 16, 20255.0Goated
- HCHG CSep 14, 20251.0The food prep area was disgusting and absolutely not up to code. The whole place smelled like rotten milk and the bathrooms were almost unusable. I’m shocked this place is open, I’ve seen abandoned buildings in better repair. Very concerning experience.
- ANAraceli NunezSep 4, 20251.0The people who served me weren't friendly; she barely spoke. There were a lot of flies in the room.
- RHRandy HoopesAug 31, 20251.0Took about 20 minutes or more to get four blizzard and when we did finally get them or New York strawberry cheesecake literally had two strawberries in the entire thing and no syrup. It was the worst I’ve ever had.
Frequently Asked Questions About Dairy Queen
What type of food and treats does Dairy Queen at 398 Lancaster Dr NE offer?
Dairy Queen offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes through DQCakes.com.
What are the operating hours of Dairy Queen at this Salem location?
Dairy Queen is open daily from 10:00 AM until midnight (00:00).
Is Dairy Queen at 398 Lancaster Dr NE family-friendly and suitable for kids?
Yes, this Dairy Queen location is family-friendly, welcomes children, and offers booster and high chairs for young guests.
Does Dairy Queen at this location have a drive-thru service?
Yes, this Dairy Queen has a drive-thru for convenient ordering and pickup.
Are there restroom facilities available at Dairy Queen in Salem on Lancaster Dr NE?
Yes, restroom facilities are available at this Dairy Queen location.
How can customers order food ahead of time at this Dairy Queen?
Customers can place orders online for pickup through the Dairy Queen website or mobile app for exclusive deals.
Is Dairy Queen at 398 Lancaster Dr NE in Salem closed on any major holidays?
Yes, this Dairy Queen is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
What nearby places can visitors check out before or after visiting Dairy Queen on Lancaster Dr NE?
Nearby places include Axel's Taco Shop for Mexican food, IHOP for breakfast and brunch, and Paleteria Y Neveria La Super 2, another ice cream shop offering Mexican-style treats.
Are there any nearby dental clinics near Dairy Queen that families might find useful?
Yes, Smile Keepers, SmileKeepers Salem Capitol, Affordable Dental Care Salem, Joni D. Young D.M.D., Stones Family Dental, and Aesthetic Dental Arts are nearby dental clinics offering a range of dental services.
How can customers visiting Dairy Queen find nearby places for hardware or automotive needs?
Nearby hardware stores include Miller Paint and George Morlan Plumbing Supply, while automotive services are available at Budget Automotive and Transmission Services LLC and N & M Collision Center, Inc.