Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.4
765 reviews
5 stars
263
4 stars
153
3 stars
111
2 stars
70
1 star
168
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for food and service, often exceeding 20-30 minutes.
Staff Behavior
Many reviews highlighted unprofessional behavior from staff, including rudeness and lack of attentiveness to customers.
Cleanliness
Numerous customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Food Quality
While some customers enjoyed the food, many expressed disappointment with incorrect orders and poorly prepared items.
Customer Service
There were mixed reviews on customer service, with some praising friendly staff while others reported negative interactions.
- EEEdward EstesJan 3, 20261.0Not impressed by anything. It took 35 minutes to get us our food. The hamburger patty looked and tasted like it had been cooked three times. The only thing that was good was the fries. The restaurant itself was in disarray. The staff was slower than two stones sloths.
- JMJessica MayDec 31, 20251.0How am I supposed to open this
- OBOctavia BlakeDec 31, 20251.0I waiting 30-45 mins for my food it looked as if no one worked at this store no one was at the window when I pulled up to then wait 5 mins to pay and then have to wait another 20 mins for my food. A young lady with dark/black hair in a ponytail and not in uniform was on her phone texting and not serving customers although I could see other orders on the screen through the window and there was 2-3 other cars behind me. Overall it seems this staff is not doing there jobs and are just playing on there phones instead of serving customers.
- AGAmy GarciaDec 19, 20251.0This place is a mess one of the young workers constantly just stands around I watched her walk around eating while there was customers waiting then she proceeded to take orders with her mouth full and didn’t even wash her hands after sticking them in her mouth I asked her her name and she told me “Alyssa” with such attitude
- ADAmber DunhamSep 25, 20252.0Good icecream but man there short changing you so bad like 2 mediums and they are both only about ⅔ of the cup ful....bummer.. I been getting blizzards for the last like 2 weeks almost straight and this was a huge disappointment.
Frequently Asked Questions About Dairy Queen
What type of food and treats does Dairy Queen at 398 Lancaster Dr NE offer?
Dairy Queen offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes through DQCakes.com.
What are the operating hours of Dairy Queen at this Salem location?
Dairy Queen is open daily from 10:00 AM until midnight (00:00).
Is Dairy Queen at 398 Lancaster Dr NE family-friendly and suitable for kids?
Yes, this Dairy Queen location is family-friendly, welcomes children, and offers booster and high chairs for young guests.
Does Dairy Queen at this location have a drive-thru service?
Yes, this Dairy Queen has a drive-thru for convenient ordering and pickup.
Are there restroom facilities available at Dairy Queen in Salem on Lancaster Dr NE?
Yes, restroom facilities are available at this Dairy Queen location.
How can customers order food ahead of time at this Dairy Queen?
Customers can place orders online for pickup through the Dairy Queen website or mobile app for exclusive deals.
Is Dairy Queen at 398 Lancaster Dr NE in Salem closed on any major holidays?
Yes, this Dairy Queen is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
What nearby places can visitors check out before or after visiting Dairy Queen on Lancaster Dr NE?
Nearby places include Axel's Taco Shop for Mexican food, IHOP for breakfast and brunch, and Paleteria Y Neveria La Super 2, another ice cream shop offering Mexican-style treats.
Are there any nearby dental clinics near Dairy Queen that families might find useful?
Yes, Smile Keepers, SmileKeepers Salem Capitol, Affordable Dental Care Salem, Joni D. Young D.M.D., Stones Family Dental, and Aesthetic Dental Arts are nearby dental clinics offering a range of dental services.
How can customers visiting Dairy Queen find nearby places for hardware or automotive needs?
Nearby hardware stores include Miller Paint and George Morlan Plumbing Supply, while automotive services are available at Budget Automotive and Transmission Services LLC and N & M Collision Center, Inc.