Chipotle Mexican Grill

4.0
667 reviews
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Business Details

3883 Commercial St SE, Salem, OR
97302, United States
(503) 361-7816
https://locations.chipotle.com/or/salem/3883-commercial-st-se?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2858
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About

Mexican Restaurant
Chipotle South Salem is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3883 Commercial St SE, Salem, OR
97302, United States

Hours

Reviews

4.0
667 reviews
5 stars
329
4 stars
162
3 stars
68
2 stars
34
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and issues with order accuracy.

Food Quality

Inconsistent food quality was noted, with complaints about cold food, incorrect orders, and portion sizes.

Online Orders

Numerous issues with online orders were highlighted, including missing items and incorrect charges.

Cleanliness

Some customers expressed concerns about the cleanliness of the restaurant and food preparation areas.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service at certain times.
  • MP
    Mia Ped
    Jan 5, 2026
    5.0
    This is the best Chipotle in Salem. The chicken is always seasoned well and the employees are super nice and helpful!!!!
  • AW
    Aaron Wallace
    Oct 30, 2025
    5.0
    Only 2nd time to eat at this chain. The staff was very polite explained things well, repeated for me (hearing difficulties). Food was flavorful.
  • SS
    Santana
    Oct 6, 2025
    3.0
    I love chipotle and I’ve been to many locations, however this specific chipotle is always overstaffed for some reason. I mean there’s a worker for each individual topping they put on my bowl for some reason, I swear a girl even passed the receipt to one girl who then passed it to another girl and the third then put the receipt in the bag. Not only that, but the workers lowkey seemed shady and judgemental. Not really my business what goes on behind the counter but it was funny. The food is pretty good though.
  • OL
    Oliver LeJeune
    Sep 28, 2025
    1.0
    Apparently local locations do not serve the family make your own meal advertised. Web site accepts order then cannot process payment. Location tells me it’s an online item only as they cannot process the charges on the register.
  • EE
    Eviljames88
    Sep 2, 2025
    5.0
    My experiences are always satisfactory, food is always hot and fresh. My last visit, a young man named Brenden helped me with my order, he was extremely professional and kind and made my experience enjoyable. Good customer service truly makes a difference!
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food is served at Chipotle Mexican Grill in South Salem?

Chipotle South Salem serves customizable Mexican fast-casual meals like burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill at 3883 Commercial St SE?

Chipotle South Salem is open daily from 10:45 AM to 11:00 PM.