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Brand Certified

Chipotle Mexican Grill

3.8
(1175 reviews)

Business Details

890 Lancaster Dr NE, Salem, OR
97301, United States
(503) 428-5200

About

Mexican Restaurant
Chipotle Lancaster Mall Salem is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
890 Lancaster Dr NE, Salem, OR
97301, United States

Hours

Reviews

3.8
1,175 reviews
5 stars
540
4 stars
270
3 stars
120
2 stars
63
1 star
182
  • RR
    Rayming
    4 days ago
    2.0
    forgot guac in chips and guacamole and my protein in bowl for doordash
  • TT
    T
    Feb 24, 2026
    5.0
    I got catering from Chipotle today for the second time in 2 months. All the food was great. It was hot what was supposed to be hot and the cold things were cold as they were supposed to be. The workers brought the boxes out to my car and they were very kind. There was a small issue that needed to be corrected at the end, but Adam was amazing and took care of it quickly and efficiently. Nothing is ever going to be 100% perfect in life but the most important part is how you address it and how you get it fixed. Adam took care of it and everything was perfect. Otherwise. I'll definitely be back.
  • SB
    Stephanie Buzzard
    Feb 20, 2026
    1.0
    First, Chipotle is one of my favorites however THIS LOCATION is the worst!! It's the only one in this area so no choice if you want chipotle, hence the reason I keep going back hoping things will change. Over the past several years every single time I order there's ALWAYS something wrong, consistently. From sorry we are out of forks, fountain machine not working, food items out of stock, or mistakes with the order. This location cannot ever get it together. The chips I've stopped ordering because they are either stale, extremely over salted or bendable for whatever reason. The past few orders I've used the app for pick up as it's faster and my preference but unfortunately the meals are almost half the size, where's the consistency? For as much as I'm there I'm always seeing new employees, this speaks volume to me as a customer. The two times something went way wrong with my visit, that was over the top, and I ask to speak to the manager, she's as rude and uninterested as they come, clearly hates her job and her customers. I'm guessing that's why nothing changes or improves at this location. Let me also say I travel, a lot, and eat chipotle in many different states with zero issues to feel the need to make a review with a 1 star, meaning I'm not picky. But today put me over the top with my half sized order PLUS the rotting lettuce that I actually ate not realizing it. I love the chicken and the spices used but today three of my bits until I stopped eating the meal all together was ON FIRE! What the heck was that about? Seemed like jalapeño. The rice that I did receive was crunchy, rice is so easy to make, come on. So my lunch to say the least was cut short and miserable from dark slimy lettuce, to hot jalapeno like bites. YUCK 🤮 Why can't anyone care enough to make this location offer what every other one offers, so frustrating and disappointing.
  • LT
    Luis Torres
    Feb 17, 2026
    5.0
    My experience here was amazing, it was my very first time here and a worker named Julian walked me through everything and gave me the best experience and food. would definitely come here again.
  • DW
    David Wilcox
    Feb 11, 2026
    3.0
    Horrible customer service great burrito. The guy making my burrito made my burrito great and as he folded it filling came out of both ends.. not a problem there.. when I asked for another tortilla to purchase, He became a little hostile, I insisted that I am willing to pay for the tortilla to catch the food that falls out and have another make shift burrito. He was clearly upset and im not sure how I offended him. He threw the extra tortilla in the bag then I proceeded to pay. The cashier then threw my bag at me.. im a good catch so not a problem just concerned at this location for there handling of a paid extra tortilla.. ive been a longtime customer of chipotle since the early 2005 I travel for work across the nation and this is the 1st time that something like this happened.. I love Chipotle but maybe the staff could recieve some training

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Lancaster Mall Salem serve?

Chipotle serves customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill at Lancaster Mall Salem?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 08, 2026Yext Knowledge Graph
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