Mixed reviews on food quality; some customers praised the sandwiches while others reported issues with portion sizes and taste.
Service Experience
Customer service is generally friendly, but there are complaints about specific staff members being rude or unhelpful.
Location Issues
Customers expressed difficulty finding the restaurant within the mall and suggested better signage.
Consistency
While many customers noted consistent quality in food, some reported recent declines in their dining experience.
TE
Ty Erickson
Dec 28, 2025
5.0
Fast and friendly.
KC
Ken Christian
Nov 1, 2025
3.0
I have driven there 3 times down center St and unable to find the reesturant is it inside the mall? For the most part the mall is closed. You need to put some kind of sign outside or a picture of what door to go to on your website.
Ken Christian
DE
Dande Ennis
Oct 28, 2025
1.0
They have always had the most amazing sandwiches. In the last month my co workers and I have been in twice and the sandwiches have gone downhill. Like, the meat was thrown right off a cliff and a teaspoon size meat is put in the sandwiches. Is you think subway meat servings are bad, cut them by 75% and that’s what Charley’s is doing now.
My co worker went up and talked to them and they say, well nextime pay for mega meat. When you order what is on the picture on the board, you expect it to look something like it, not just bread.
ML
Matt Lawyer
Jul 31, 2025
5.0
For mall food this place is amazing. The service is quick if you're not in the lunch rush. The team works hard tk deliver good food.
Great combo of one off sandwiches, and the OG is really pretty good.
JR
Julian Ruelas
Jul 8, 2024
3.0
Threw the receipt at the food tray like if it was a frisbee
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks?
Charleys Cheesesteaks is open Monday through Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does Charleys Cheesesteaks offer delivery services?
No, Charleys Cheesesteaks does not offer delivery services as delivery is closed every day of the week.
Is there a drive-through service available at Charleys Cheesesteaks?
No, Charleys Cheesesteaks does not have drive-through service; the drive-through is closed every day.
Can I place an order for pickup at Charleys Cheesesteaks?
Pickup service is not available at Charleys Cheesesteaks, as it is closed every day.
Does Charleys Cheesesteaks offer takeout options?
No, takeout is not available at Charleys Cheesesteaks since it is closed for takeout every day.
What forms of payment does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa cards.
Where is Charleys Cheesesteaks located?
It is located at 401 Center Street NE, Salem, OR 97301, United States, inside Salem Center.
What nearby stores can I visit along with Charleys Cheesesteaks?
Nearby stores include American Eagle Outfitters, Ross Dress for Less, Macy's Salem Center, and Foot Locker, among others.
Are there other dining options near Charleys Cheesesteaks?
Yes, nearby dining options include Sbarro for pizza, Auntie Anne's for bakery and snacks, Subway for sandwiches, and Sushi Ya Sushi for Japanese cuisine.
Can I shop for gifts nearby Charleys Cheesesteaks?
Yes, you can visit Walls Giftshop, The Holiday Decor Store, and Made In Oregon, all of which offer flowers, gifts, and souvenirs near Charleys Cheesesteaks.