Arby's

4.0
1331 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
940 Lancaster Dr Ne, Salem, OR
97301, United States

Hours

Reviews

4.0
1,331 reviews
5 stars
638
4 stars
357
3 stars
183
2 stars
58
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Mixed reviews on food quality; some enjoyed the sandwiches while others found them poorly prepared or unsatisfactory.

Cleanliness

Concerns were raised about cleanliness in the dining area and restrooms, with reports of dirty conditions.

Customer Experience

Several customers noted positive interactions with staff, but many expressed frustration with the overall dining experience.
  • CB
    Cheri Brady
    Dec 30, 2025
    5.0
    The staff was very courteous and very helpful. I came in on Christmas Eve and it was nice to see that the employees really appeared to enjoy their jobs. Thank you so much.
  • CR
    Cynthia Robertson
    Dec 22, 2025
    2.0
    I am not a happy customer, I had 2 Orders, 1st was 2 beef Gyros, Turkey ranch bacon sandwich, lg beef nuggets and curly fries, 2nd was 2 Beef Gyros, French Dip Sandwich and Large Fries.... I am missing 2 Beef Gyros, and a French Dip Sandwich. Every time I go to this Arby's they always mess up my order and the lady at the window doesn't hear or she's not listening. I am a disabled person and its hard enough for me to get around, Now I am home and didn't get my complete order, and I spent over 35.00 for everything. I think I wont be going to This Arby's anymore. What a waste of time and Money.
  • SA
    Sylvia Allen
    Nov 23, 2025
    1.0
    I paid $8.09 for a side of jalapeño poppers and didn't receive them. Tried calling both the phone # on the receipt and on their website. Couldn't get either one to answer the call. I got ripped off and there is nothing I can do about it. Will not order from them again!
  • TE
    timathy esmond
    Nov 22, 2025
    1.0
    If I could give a 0 star rating I would! Jesse was cussing out her crew members while I was at the window patiently waiting for service. She was very impatient and rude when taking my order at the menu. I discovered my order was incorrect and poorly prepared. The food was smashed and sloppy. The French fries were cold. The mozzarella sticks still had ice on them. I am never going to return to this location! Absolutely atrocious! An absolute waist of my money and time... I hope corporate will step in and take action!
  • KK
    K
    Nov 7, 2025
    1.0
    Food was gross I could only take one bite. Person at the window was very nice