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Brand Certified

Chipotle Mexican Grill

3.8
(1184 reviews)

Business Details

890 Lancaster Dr NE, Salem, OR
97301, United States
(503) 428-5200

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
890 Lancaster Dr NE, Salem, OR
97301, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

3.8
1,184 reviews
5 stars
545
4 stars
271
3 stars
120
2 stars
63
1 star
185
  • AA
    A
    4 days ago
    1.0
    The worker Lyna was absolutely rude. They opened the store 10 minutes late and saw us waiting outside for a while. Employees were not friendly.
  • CD
    Curt Dawn
    Apr 2, 2026
    5.0
    We always stop by here between Portland and Bend. Love the food and the service. Danial is particularly cheerful and goes above and beyond to make sure we had a great meal.
  • MB
    michael bootenhoff
    Mar 31, 2026
    1.0
    Long wait, one guy making food and really low on most items. Then the manager no knowledge on how to wrape a burrito soggy and you can't even eat it. Food and service is not what is in my home state....
  • AM
    Andrew Krause (Monfernopownsall)
    Mar 22, 2026
    5.0
    Chipotle never fails. Especially love the Chicken Al Pastor. Has a good flavor of spice and sweet. Wish it wasn’t limited time. Little tip: order a bowl to go, then you can shake it to mix everything up
  • SB
    Stephanie Buzzard
    Feb 20, 2026
    1.0
    First, Chipotle is one of my favorites however THIS LOCATION is the worst!! It's the only one in this area so no choice if you want chipotle, hence the reason I keep going back hoping things will change. Over the past several years every single time I order there's ALWAYS something wrong, consistently. From sorry we are out of forks, fountain machine not working, food items out of stock, or mistakes with the order. This location cannot ever get it together. The chips I've stopped ordering because they are either stale, extremely over salted or bendable for whatever reason. The past few orders I've used the app for pick up as it's faster and my preference but unfortunately the meals are almost half the size, where's the consistency? For as much as I'm there I'm always seeing new employees, this speaks volume to me as a customer. The two times something went way wrong with my visit, that was over the top, and I ask to speak to the manager, she's as rude and uninterested as they come, clearly hates her job and her customers. I'm guessing that's why nothing changes or improves at this location. Let me also say I travel, a lot, and eat chipotle in many different states with zero issues to feel the need to make a review with a 1 star, meaning I'm not picky. But today put me over the top with my half sized order PLUS the rotting lettuce that I actually ate not realizing it. I love the chicken and the spices used but today three of my bits until I stopped eating the meal all together was ON FIRE! What the heck was that about? Seemed like jalapeño. The rice that I did receive was crunchy, rice is so easy to make, come on. So my lunch to say the least was cut short and miserable from dark slimy lettuce, to hot jalapeno like bites. YUCK 🤮 Why can't anyone care enough to make this location offer what every other one offers, so frustrating and disappointing.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Lancaster Mall Salem serve?

Chipotle serves customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill at Lancaster Mall Salem?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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