Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Roseburg, OR. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1275 Ne Stephens Street for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
1,445 reviews
5 stars
526
4 stars
349
3 stars
267
2 stars
108
1 star
195
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers reported long wait times for their orders, often exceeding 20 minutes, with some experiences taking over an hour.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poor communication regarding order status.
Food Quality
Feedback on food quality was mixed, with some customers enjoying specific items like shakes and tater tots, while others complained about cold, soggy, or poorly prepared food.
Customer Service
While some customers praised the friendliness of the staff, others reported rude interactions and a lack of professionalism.
- TGTrish GibsonNov 14, 20251.0I decided to hit the drive thru for a burger for lunch today, and it was absolutely disgusting! So gross I couldn't even eat it! Then I spent the rest of the day trying to outrun the awful, rank smell of the stale grease from that so called burger, which permiated my clothing and my car before I could find a place to dump it. I have never had such a gross meal from a Sonic before! I don't believe any actual meat was used in the making of this burger, and I was inclined to believe that maybe they grilled up the box instead? Thankfully, I had ordered tots as well, and they were great so I had at least a snack for lunch. Drive thru was efficient and very friendly staff, I must say, but I only eat out once a month and I am extremely disappointed that I wasted my one meal on this inedible disaster! I definitely won't be back! I almost never leave harsh reviews, but this experience definitely earned it!
- JMJanet MartinNov 5, 20253.0As far as I know, this is a to-go only location, with no lobby to sit & eat. There's a table or 2 outside, a drve-thru, and multiple carhop stalls. For fast food, it's okay. Employees are personable enough, my beef is w/their drink specials. They are not consistent, at all. One slushy fine, the next terrible. This review is due to my ordering 2 of the Halloween specials (think blizzard), choice was choc or vanilla, and came with 3kinds of candy swirled throughout. At least that's what the picture used to advertise showed. They were lame. If id paid the$6.95 EACH, Id have returned them. (2 for 1) Not choc or vanilla, rather a pale brown, and the little bit of candy sat on top. Nothing like advertised. Stick to the milkshakes, they are MUCH better!
- DADavid AndersenSep 1, 20254.0We only had the pretzel sticks. They were tasty.
- LCLaura ChynowethSep 1, 20254.0Quick & friendly service, food was as expected.
- RJRenee JasnochAug 24, 20251.0Service takes a long time and there is no flavor in the shakes and slushes. Our shakes were more milky than shake like. Burgers look like someone has sat on them and the food is often not hot. More lukewarm. I’ve given this place a few chances but will not be returning.