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McDonald's

3.5
(1320 reviews)

Business Details

511 NE Garden Valley Rd, Roseburg, OR
97470, United States
(541) 672-7002
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
511 NE Garden Valley Rd, Roseburg, OR
97470, United States

Hours

Reviews

3.5
1,320 reviews
5 stars
430
4 stars
315
3 stars
266
2 stars
118
1 star
191

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as cold or improperly cooked items, and missing components.

Cleanliness

Some customers noted cleanliness issues in the dining area and restrooms, while others mentioned positive experiences regarding cleanliness.

Customer Experience

While some customers praised friendly staff and good service, many expressed frustration with their overall experience, leading to a loss of loyalty.
  • AF
    Amanda Fernandez
    Feb 12, 2026
    1.0
    I ordered online through the app because I have 3 kids that I didn't want to take in the store. When our food was brought out the kid was rushed and pretty much tossed the food at me and went back in. Upon checking, I was missing a large fry. Stuff happens, so I ran in to get it. The same kid was helping a customer at the counter. I told him I was missing a fry and he rudely tells me to wait. This customer was placing 3 very detailed separate orders (at least 3 separate orders) while the $30 in food I had already ordered was getting cold. He could've easily just grabbed the fry and let me be on my way. Instead, he chose to ignore me, then even grabbed another person's order and headed off to take it to him, still before just grabbing our missing fry. I got another person's attention in the back and they handed me the fry. I called to try to complain about the horrible service and the lady told me she was a manager when she clearly was not, refused to give me her name or the kid working the counters name, and hung up on me. Crazy when the food is so expensive anymore and they treat their costumes like crap. I will drive across town in the future to avoid horrible service.
  • SJ
    Samuel Jackson
    Feb 8, 2026
    4.0
    It's a clean buisness and service was fast and welcoming. I do the curbside so couldn't give a honest review of the atmosphere
  • SG
    Shawn G
    Feb 5, 2026
    5.0
    Its McDonald's. The people were very friendly and kept it clean. It is a busy place. Upstairs seating, also.
  • MK
    Mike Kennedy
    Jan 14, 2026
    5.0
    Great service
  • MY
    Mildred Yamasaki
    Dec 29, 2025
    4.0
    I ordered on the app and for the first time I was given the wrong food.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Roseburg location?

McDonald's in Roseburg is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 511 NE Garden Valley Rd has a drive-thru that operates 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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