McDonald's

3.5
1276 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
498 W 3rd St, Prineville, OR
97754, United States

Hours

Reviews

3.5
1,276 reviews
5 stars
415
4 stars
281
3 stars
279
2 stars
104
1 star
197

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and helpful staff, though there were also numerous complaints about rude service and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and hot meals while others reported cold, overcooked, or poorly made items.

Pricing Concerns

Several customers expressed dissatisfaction with rising prices and perceived value, noting that the cost of meals has increased significantly.

Cleanliness and Atmosphere

While some customers appreciated the cleanliness and family-friendly environment, others reported issues with restroom cleanliness and overall atmosphere.
  • BD
    B D
    6 days ago
    1.0
    I stop in once in a while and get the same thing , 2 Mcdoubles with extra pickle . And for some reason I was charged $16.00 and another time its $4.78 ect.. And by "extra pickle " I don't mean " 1 " little pickle slice added to the 2 that are on them .. There's a couple employees at the window that are great and the others its as if you're interrupting them and they don't wanna be there . Just my 2cents
  • SM
    Sabrina Martin
    Nov 7, 2025
    4.0
    My overall review of the store has nothing to do with the employees. I ordered through the app for a drink. A 2.99 deal, but it was almost five dollars. I asked the front person to add extra drizzle because of the ridiculous charges. Telling me it would do the same if she rang it up. But….. Well, I think you guys should be mindful that others have worked for McDonald’s. I’m aware it is a bottle full of Carmel, and all you gotta do is squeeze it for extra…. Few cents it cost the store. Instead they wanted to add a dollar for two additional squeezes. I want you to know how ridiculous this is. With the additional charges it was cents to please a customer. Instead I was told no. Please remember some of us know how the game is played. You could have easily just promo it. Not hard… few buttons. McDonald’s coffee is low in comparison to a coffee shop. Stop charging people the same amount for good coffee somewhere else. I’m highly disappointed.. On top of when I pay for extra… I rarely ever get it… Btw, also one of the worst companies I have ever worked for in my life. I haven’t heard good things about the owner here as well. I am not surprised over the greed when it comes to the owner. I’d like to vomit. Please, get on top of the vegan, and vegetarian food. It’s time for this company to add options for people who don’t want to eat meat, or cheese. Too big of a company not to get it together.
  • JR
    Jessica Rodgers
    Nov 2, 2025
    1.0
    Took the girls a half hour to make a frappe and 1 medium hot coffee we doordashing and the doordash order was done before my order and we had placed our coffee orders before the.doordash order come on prinvill.step.it up seriously a bad weekend came to see my aunt for a visit and we had no good experience in this town
  • AP
    Abigail Partlow
    Oct 13, 2025
    5.0
    I had trouble with the kiosk ordering system and the woman at the counter was able to help me quickly and kindly. Great service!
  • PJ
    Pamela Joe
    Oct 9, 2025
    3.0
    Very nice people working there. Very fast too.

Frequently Asked Questions About McDonald's

What are the opening hours for dining inside McDonald's at 498 W 3rd St, Prineville?

McDonald's offers dine-in service daily from 5:00 AM to 10:00 PM.

When is the McDonald's drive-through service available?

The drive-through is open every day from 5:00 AM until midnight (12:00 AM).