McDonald's

3.4
2110 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12026 NE Airport Way, Portland, OR
97230, United States

Hours

Reviews

3.4
2,110 reviews
5 stars
650
4 stars
488
3 stars
398
2 stars
179
1 star
395

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness from staff and lack of assistance during issues.

Operational Hours

Many customers reported discrepancies with the advertised 24-hour service, stating the location was often closed when expected to be open.

Food Quality

Feedback on food quality was mixed, with some praising freshness and taste, while others complained about cold or improperly prepared items.

Cleanliness

Some customers noted that the location was clean and well-maintained, contributing positively to their experience.

Order Accuracy

Several reviews mentioned issues with incorrect orders or missing items, leading to frustration among customers.
  • NS
    Nick Robinson (sixteenvalvegli)
    Jan 3, 2026
    1.0
    The "Bacon Identity" Crisis at PDX ​ ​If you’ve just landed at PDX and are looking for a breakfast that mirrors the chaos of a middle-seat-at-the-back-of-the-plane experience, look no further. ​We stopped here craving some post-flight normalcy. My son ordered the Big Breakfast platter with one simple request: substitute the sausage for bacon. At the first window, the staff nodded with the solemnity of a flight crew confirming a takeoff clearance. "Sub bacon. Copy that." ​We pulled up to the second window, opened the box, and found… Canadian Bacon. Now, I don’t know if this McDonald’s is technically in international waters since it’s near the airport, but last I checked, "bacon" in the States implies a strip of crispy pork, not a warm circle of ham that’s trying too hard. ​I decided to go inside to get it fixed. This is where the "magic" happened. ​I handed the tray over and explained the mix-up. The employee didn’t even try to hide the "fix." Within direct eyeshot—literally six feet away—they performed a surgical maneuver that would make a chop-shop proud. They opened the container, pinched the Canadian bacon out like they were removing a splinter, slapped down two strips of actual bacon, and slid the same container back to me with a straight face. ​The Efficiency: 10/10. The Food Safety/Presentation: 0/10. The Audacity: Off the charts. ​I wasn’t looking for a gourmet experience, but I also didn't expect a front-row seat to the "re-gifting" of my own breakfast platter. If you want a meal that has been opened and poked more than your checked luggage at TSA, this is your spot. ​Next time, I’ll just eat the airplane peanuts
  • IS
    Inesa Shevchuk
    Dec 25, 2025
    1.0
    I came to the drive-thru to pick up an order that I placed through the app and paid for. Both the McDonald’s app and Google Maps showed that the location was open. However, it was closed. The employees were inside, but they did not open the door and did not help me with a refund, even though I showed them that the order had been placed and paid for. They should have explained what to do in this situation, but instead they completely ignored me.
  • JP
    Jason P
    Dec 25, 2025
    1.0
    Google review lies. Says open 24/7 but employees closed the store early and don't adjust times. Store reported to corporate and franchise owners. Do not order because it may or may not be open.
  • AS
    Allen Satra
    Dec 22, 2025
    5.0
    I had the double Filet-O-Fish it puts most McDonald's into a tailspin for some reason if you ask them to wrap it in paper instead of that stupid box. But they are absolutely delicious.
  • GR
    Gary Robinson
    Dec 17, 2025
    3.0
    Their kiosk is very frustrating and we have never been able to use them. So we order at the counter. Ordering from the counter requires cash payment only, which is not convenient at all. They're working diligently to scare older people off who don't want to mess with their lousy computer for ordering their food. We only eat breakfast at McD's. I wouldn't dare eat a hamburger there.

Frequently Asked Questions About McDonald's

What are the McDonald's regularly scheduled hours of operation?

McDonald's is open 24 hours every day of the week.

When is the McDonald's drive-thru open?

The drive-thru at McDonald's operates 24 hours a day, every day of the week.