Location.com logo
Brand Certified

Jimmy John's

3.8
(399 reviews)

Business Details

12518 NE Airport Way, Portland, OR
97230, United States
(503) 257-7827

About

Sandwich Restaurant

Location

Jimmy John's
12518 NE Airport Way, Portland, OR
97230, United States

Hours

Reviews

3.8
399 reviews
5 stars
190
4 stars
75
3 stars
52
2 stars
21
1 star
61

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times for orders, issues with staff rudeness, and problems with order accuracy.

Food Quality

While many customers praised the freshness and taste of the sandwiches, there were complaints about portion sizes and inconsistent quality.

Staffing Problems

Numerous reviews mentioned the location being understaffed, leading to delays and poor customer service experiences.

Operational Hours

Customers expressed frustration over the store being closed during posted hours and issues with online ordering.
  • KK
    kelleymcnally
    2 days ago
    5.0
    You guys rock!!!
  • RT
    Ross Taylor
    Feb 7, 2026
    2.0
    Understaffed. I put in a pick up order at 12:30 PM for a 5 PM pickup for 17 sandwiches. When I got there at 5:20 PM, they had not even started on the order. It’s now 6:10 PM and they are about half way through making the order. We have a two hour drive we still have to go tonight.
  • MM
    Mohaymen
    Jan 30, 2026
    5.0
    We ordered giant tuna footlongs for the whole family and everything was on point. The sandwiches were fresh, generously filled, and exactly how we asked for them. Bread was soft, tuna was flavorful, and portions were perfect—nobody left hungry. The place was clean and well-kept, service was fast, and quality was consistent. An easy win for a family meal. Jimmy John’s never disappoints when you want something quick and satisfying. We’ll definitely be back.
  • JL
    Jaime Lindenthal
    Jan 19, 2026
    3.0
    I ordered regular potato chips and received a chocolate chip cookie twice now. The receipt shows potato chips. The order was delivered so I wasn’t able to check before leaving. The unwich was fabulous as always & each time I visit this location the service is top notch.
  • TL
    Tara LeBlanc
    Jan 16, 2026
    1.0
    Continuously takes over an hour to make food and deliver. They use Uber eats which may or may not give you your food. I did not get my lunch. The driver tried to give me someone else's food and did not have my lunch. The store also refused to give me a refund when I called them immediately. I have a floating credit that someone hopefully wrote down at the store but Emma expects me to trust that someone will just remember. Thanks for taking my money, giving me no lunch, and ruining my work day.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others