Jimmy John's

3.8
394 reviews

About

Sandwich Restaurant

Location

Jimmy John's
12518 NE Airport Way, Portland, OR
97230, United States

Hours

Reviews

3.8
394 reviews
5 stars
188
4 stars
75
3 stars
51
2 stars
20
1 star
60

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff were mixed, with some praising friendly service while others reported rudeness and unprofessional behavior.

Order Fulfillment

Many customers expressed frustration with order accuracy and availability, citing issues with items being out of stock and incorrect orders.

Delivery Issues

Numerous reviews highlighted significant delays in delivery times, with some customers waiting over an hour for their orders.

Pricing Concerns

Several customers felt that the prices were too high for the quality and quantity of food received.

Cleanliness and Atmosphere

While some customers noted a clean environment, others mentioned a cold and unwelcoming atmosphere.
  • MT
    Marie Talimao
    Dec 11, 2025
    1.0
    Will not come here again. Rude people behind the counter esp when it comes to orders.eat your sandwich!
  • JH
    Jonathan Hart
    Dec 4, 2025
    2.0
    First time I visited this location, was to use the free sandwich with app. Out of Turkey. 2nd time was fine. 3rd time was crap, guy implied I should go somewhere else to eat due to lots of online orders... like you dont have some people working on app orders and others helping people who walk in. So I left and left with the intention of never visiting this location again.
  • TS
    Tanya Spence
    Nov 23, 2025
    4.0
    This place is great but it’s kind of a disappointment when your product is out of stock and they can’t adjust the ordering app to reflect it. Super stoked and arrived to be told they didn’t have tuna today. The staff was super friendly and offered a substitute or a refund. I opted for the refund since I was in the mood for tuna.
  • KW
    Kevin Waterman
    Nov 22, 2025
    5.0
    Stopped by around 1pm on 11/22 and ordered a couple subs with the fam. Great, hard working staff behind the counter. She was holding it down!
  • MM
    Maddie Mackey
    Oct 25, 2025
    1.0
    Was overcharged, reimbursed, and not given my sandwiches. Do not recommend this location. They literally almost made me miss my flight.