Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1200 NE Broadway St. in Portland is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
3.6
276 reviews
5 stars
138
4 stars
31
3 stars
31
2 stars
16
1 star
60
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with wait times often exceeding 30 minutes for orders.
Food Quality
While many customers praised the taste of the burgers and fries, there were complaints about soggy buns and incorrect orders.
Customer Service
Mixed reviews on customer service; some staff were noted as friendly and helpful, while others were described as rude or inattentive.
Cleanliness
The dining area was often reported as messy, with dirty tables and floors, impacting the overall dining experience.
Management Issues
Several reviews indicated a lack of effective management and organization, contributing to the slow service and customer dissatisfaction.
- HVHonorable Veteran2 days ago5.0Not sure why the negative reviews — all the workers were respectful - thanking everyone for coming in - they say Sir and Ma’am - food was cooked perfectly and promptly to order - only slight negative there is some round rust stain on part of the floor that takes away from the other wise super clean environment - very pleased with my visit - highly recommended !
- SMSydney MansfieldDec 29, 20255.0Burgers and fries cooked to perfection
- BSBob SearsDec 21, 20251.0The food was amazing. But this Mexican dude was taking my order and I couldn't hear him at all. While I was waiting I kept hearing him say racist language that made me feel upset, and while I was leaving the restaurant I saw him in a red truck doing inappropriate things to a young lady. It might have been his sister i don't know but she was definitely under age.
- WMWill MillerDec 12, 20251.0Service is always insanely slow here. It takes them like 20 minutes to make a shake or fries for an order that’s already been made. They need an expo person desperately.
- JBJacob BroegDec 10, 20251.0Customer service poor, management seems to be checked out and doesn’t care about anything
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Where is the Five Guys location in Portland located?
The Five Guys restaurant is located at 1200 NE Broadway St., Portland, OR 97232.
What are the operating hours for Five Guys at this Portland location?
Five Guys in Portland is open daily from 10:30 AM to 10:00 PM.
Does Five Guys in Portland accept reservations?
No, this Five Guys location does not accept reservations.
Can I order delivery or pickup from Five Guys at 1200 NE Broadway St.?
Yes, this location offers in-store pickup and delivery services during their operating hours.
What payment options are accepted at Five Guys?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there gluten-free options available at Five Guys?
Yes, most sandwiches can be ordered without buns via wraps or bowls, but please review their allergen chart for cross-contamination risks.
What is special about Five Guys' menu customization?
Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations.
Can I find other food options near Five Guys at 1200 NE Broadway St.?
Yes, nearby dining options include Prime Rib + Chocolate Cake steakhouse, Auntie Anne's pretzels, Buffalo Wild Wings, Subway, Jimmy John's, and Milo's City Cafe.
Are there fitness or wellness centers near Five Guys in Portland?
Nearby options include LA Fitness gym, Kinetic Energy nutritionist and gym, and WW (Weight Watchers) weight loss center.
What other services nearby can help customers visiting Five Guys?
Customers can access services like Bank of America Financial Center, Vancouver Clinic Lloyd Station, KeyMe Locksmiths, and Happy Leaf Portland Dispensary nearby.