Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1200 NE Broadway St. in Portland is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
3.6
271 reviews
5 stars
136
4 stars
31
3 stars
31
2 stars
16
1 star
57
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rude or inattentive service.
Food Consistency
While many customers enjoyed the burgers and fries, there were complaints about soggy food and incorrect orders.
Cleanliness
The dining area was often noted as messy, with several customers mentioning dirty tables and floors.
Wait Times
Numerous reviews highlighted long wait times for food, with some customers experiencing delays of over 30 minutes.
Staffing Issues
Many reviews pointed out that the location appeared understaffed, contributing to slow service and disorganization.
- VPV. P.Nov 13, 20251.0Worst experience with this restaurant, I work in delivery. I accepted a double order, meaning two orders for different customers. Orders are processed slowly for everyone. The first order was handed to me after 30 minutes of waiting, and I had to wait another 30 minutes for the second one. In total, I spent almost an hour waiting at this restaurant. While waiting for the second order, the first one got cold, and the customer received it that way. Because of that, I got a negative rating from the customer, since I couldn’t leave the restaurant without picking up all the orders for my route, whereas most other restaurants hand out orders immediately or within 5–10 minutes at most. Other customers and couriers were also waiting for their orders for about 30 minutes. To make matters worse, my car got stained by a greasy bag because the staff put the fries directly into a thin paper bag along with the rest of the food, while other restaurants use an additional paper cup for fries. I do not recommend this restaurant! Be careful.
- CICarol InaNov 13, 20251.0Attention couriers: stay away from this restaurant for pickups. This place set a new record for wait time, I waited an entire hour. Every 10 minutes, the staff kept asking me for the customer’s name over and over, making me think the order was being prepared. After an hour, they told me the order wasn’t even in their system and that I should cancel it. No one apologized for wasting a whole hour of my time. I lost time and the chance to earn from deliveries at other restaurants.
- TSTim StrohmeyerOct 21, 20255.0Very friendly service and tasty food! My wife and I came here for dinner and had initially ordered a milkshake with our food. After eating, we both wanted a fountain drink too so I went back to the counter to pay real quick for a large drink, but they let us have it for free and said it’s on them! Very kind of them!
- HWHak WilliamsOct 20, 20253.0Someone from corporate needs to get in here and whip this place into shape. The fries never measure up to what a five guys fry should be. They aren't crispy enough. The burgers are fine.
- KHKelly jean HarganOct 17, 20255.0Just visited this location and the people here are great! Adolfo is awesome! Super friendly super fast service! We will definitely go back
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Where is the Five Guys location in Portland located?
The Five Guys restaurant is located at 1200 NE Broadway St., Portland, OR 97232.
What are the operating hours for Five Guys at this Portland location?
Five Guys in Portland is open daily from 10:30 AM to 10:00 PM.
Does Five Guys in Portland accept reservations?
No, this Five Guys location does not accept reservations.
Can I order delivery or pickup from Five Guys at 1200 NE Broadway St.?
Yes, this location offers in-store pickup and delivery services during their operating hours.
What payment options are accepted at Five Guys?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there gluten-free options available at Five Guys?
Yes, most sandwiches can be ordered without buns via wraps or bowls, but please review their allergen chart for cross-contamination risks.
What is special about Five Guys' menu customization?
Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations.
Can I find other food options near Five Guys at 1200 NE Broadway St.?
Yes, nearby dining options include Prime Rib + Chocolate Cake steakhouse, Auntie Anne's pretzels, Buffalo Wild Wings, Subway, Jimmy John's, and Milo's City Cafe.
Are there fitness or wellness centers near Five Guys in Portland?
Nearby options include LA Fitness gym, Kinetic Energy nutritionist and gym, and WW (Weight Watchers) weight loss center.
What other services nearby can help customers visiting Five Guys?
Customers can access services like Bank of America Financial Center, Vancouver Clinic Lloyd Station, KeyMe Locksmiths, and Happy Leaf Portland Dispensary nearby.