Dairy Queen Grill & Chill

Reviews

• RB

  Richard Brown

  Nov 1, 2025
  3.0
  Going through drive through had hard time understanding the cashier.
• BB

  Bonnie Barahona

  Oct 30, 2025
  5.0
  Peanut butter parfait omg 💯 😋 😋 😋
• CA

  Camron Adams

  Oct 26, 2025
  5.0
  All I get is blizzards they hyt everytime tho
• DF

  D F

  Oct 19, 2025
  1.0
  Like every other fast food joint in the area, this location struggles to get you your whole order and is also extremely slow.
• TH

  Tiff Hall

  Aug 30, 2025
  1.0
  Tonight we placed an order on the Dairy Queen app and was told they had no record of our order. We were told to verify we were at the correct location, which we did on the app w the employee. We were able to provide an order id, proof of payment, correct address, and also name order was purchased under. While trying to locate a solution we were met with “I don’t knows” and left at the window multiple times as no one could determine the next move. After sitting there/left at the drive thru (seemed as if they were waiting for us to drive away), we were told sorry can’t do anything for you. Maybe call customer service. Was not able to provide a customer service number and was told I don’t know maybe Google can help. After reviewing Google reviews while in the parking lot, this seems to be a common issue. The manager Lacy was very dismissive and left her young employees to handle the situation, which again resulted in nothing. While entering the dining hall and politely asking for a district managers contact info (as it was obvious that the manager currently in charge was not capable of handling an issue that had occurred), I was told they don’t have any contact info for me and maybe Google will tell me once again. I again politely mentioned I found it odd that they do not have any type of contact details they are able to offer me to find some kind of solution outside of Google and I found it highly unprofessional. Mind you again, the manager would not step up and handle the situation. In my opinion , that would be a good time for the manager to become involved as her employees were struggling to provide adequate customer service. Even though I approach the staff calmly and in a professional manner, I was met with massive attitude as if it was not okay for me to ask the questions I was asking. The employee even got angry enough to storm off as if she needed a moment because she could not control her anger all because I asked if she could please provide me her name after being told that is none of my business and nothing I need to know. Again, left at the counter as if I was expected to leave while a handful of staff walked around as if I was not there. I gave it a couple of mins to see if the manager would resolve the issue and nothing. I politely asked a young man, I am just trying to feed my family not cause problems. Can you please provide me with your managers name. The young man walks over to the manager and she eventually made her way to the counter to inform me her name was Lacy. While walking back to our car, I was approached by a woman in the parking lot expressing she had just had her order messed up and consistently having issues w this location. Needless to say we are now out money and no dinner for our children. I find it quite sad that as a manager you rely on these young adults to handle these things on their own while offering no assistance. Lacy lacks problem solving, leadership, and customer service skills. Dairy Queen you have got to do better.. Especially on choosing who your leaders are. I’m quite baffled and will not be returning.

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