Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.3
835 reviews
5 stars
275
4 stars
175
3 stars
105
2 stars
69
1 star
211
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, understaffing, and poor service quality, leading to frustration and dissatisfaction.
Order Accuracy
Many reviews highlighted consistent problems with incorrect orders and missing items, contributing to a negative dining experience.
Food Quality
While some customers enjoyed the food, there were numerous complaints about poor food quality, including cold or stale items and improperly prepared orders.
Cleanliness and Maintenance
Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary conditions, which detracted from the overall experience.
Staff Attitude
Customer interactions with staff varied, with some praising individual employees for their friendliness, while others reported rudeness and lack of professionalism.
BJ
Bustin Justin
4 days ago
1.0
They completely messed up our order, our ice cream was basically soup, forgot multiple items and seemed very confused. The staff seems to not have a good handle on the business.
SS
S
4 days ago
5.0
Great experience,
The young man I interacted with was friendly, kind, and accommodated my request to eat first then get my buzzard at the end so I could enjoy it unmelted as it came as part of my combo.
Portion sizes were a bit small, and price a bit high, but the food was of good quality.
Suggestion - the dinning area was very quiet, I would suggest quietly playing sound/radio.
JC
Jeremy Cuadra
5 days ago
1.0
AVOID!! I love close by so I know ! So tired of giving this place a shot. I live nearby and in the summertime love to obviously get ice cream. Every time I get a blizzard from here there is absolutely barely any toppings. Just now I ordered 2 medium blizzards. Asked for EXTRA toppings this time. Got it. It looked great. But it was a lie, 7/8ths of my blizzard was all straight vanilla ice cream. This is just robbery at this point !
ET
ella Terwillegerhalshanburg
Feb 20, 2026
5.0
There is a lot of staff members that take too many days off and leaves other employees suffering and having to come in on their days off which leads to slow service because they are just wiped out. But past all that just come with patience.
The food is great and the people are awesome.
I love the layout of the inside of the dairy Queen
The bathrooms are always very clean and everything is kept clean in the lobby.
Remember this is not a fast food chain it just has a drive-thru for people that have disabilities or inconveniences to convenience you.
If you come across the employee pixzy Tell her she's doing a great job she's overwhelmed and overworked! But she will do her best to help you with whatever you need.
EF
Erica Fisher
Feb 10, 2026
1.0
This has to be one of the worst DQ's. It's a franchise and it shows. They are ALWAYS understaffed. Plan on waiting at least 5mins to even give someone your order for dine-in. Drive-thru: they take your order, then plan to turn off your car. You'll be waiting 10min for anything cooked.
Bonus today: after waiting 10mins to give my order and another 10min to get my order, they're "out of cup lids".
This franchise is awful. You can feel it with the teens who work here that the culture is less than awesome.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Portland?
Dairy Queen Grill & Chill is open from 10:00 AM to midnight from Monday to Thursday, and from 10:00 AM to 1:00 AM on Friday, Saturday, and Sunday.
Where is Dairy Queen Grill & Chill located in Portland?
It is located at 7460 SW Garden Home, Portland, OR 97223-9569, USA.
What types of food does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location offers a drive-thru for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly with booster seats, high chairs, restrooms, and wheelchair accessibility available.
Can I order food online for pickup from Dairy Queen Grill & Chill?
Yes, you can place orders online for pickup through their website.
Are there any nearby convenience stores if I need snacks or drinks before or after visiting Dairy Queen?
Yes, nearby convenience stores include 7-Eleven, Buy2 Stores, Plaid Pantry, and Shell gas station with a convenience store.
What local attractions are near Dairy Queen where families might stop by for entertainment?
Nearby family-friendly places include Garden Home Community Library and Northstar Painted Sky theatre for books and events.
If I'm coming from nearby, which public places or gyms can I visit around Dairy Queen Grill & Chill?
You can visit West Portland Boxing or Beaverton Boxing Gym for sports and recreation.
How does Dairy Queen Grill & Chill integrate technology for mobile offers and rewards?
They encourage downloading their app for exclusive deals and offer mobile ordering and rewards programs.
Brand Certified Facts from Dairy Queen Grill & Chill
Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: