Chipotle Mexican Grill

3.5
1610 reviews
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About

Mexican Restaurant
Chipotle Portland Cascade Station is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9687 NE Cascades Pkwy, Portland, OR
97220, United States

Hours

Reviews

3.5
1,610 reviews
5 stars
629
4 stars
322
3 stars
203
2 stars
99
1 star
357

What are people saying?

AI-generated from recent customer reviews

Service Quality

While some employees provided excellent service, many customers reported rude behavior and a lack of urgency from staff.

Cleanliness Issues

Numerous reviews highlighted unsanitary conditions, including dirty dining areas and food preparation stations.

Food Quality

Customers frequently complained about food being undercooked, poorly prepared, or missing key ingredients.

Staffing Problems

The location is often reported as understaffed, leading to long wait times and poor service.

Order Accuracy

Many customers experienced issues with incorrect orders, particularly with online orders.
  • BT
    Bob Tom
    5 days ago
    5.0
    Yummy food
  • KK
    KONDRA
    5 days ago
    2.0
    They need to work on quality assurance all meat looked old and dried. Absolutely disgusting
  • DG
    David G
    Nov 7, 2025
    1.0
    Took a normal spoon of chicken put 1/2 of it in my bowl and then put half of it back in the bucket. Feels bad when I'm paying 11 bucks for a bowl to get 2 oz of meat
  • LR
    Lysha Ring
    Oct 31, 2025
    4.0
    We had phenomenal service by 2 employees, Jesus and Brianna. They were very genuine and had positive attitudes. We went during Booritos(Halloween) and even though it was really busy, those 2 employees gave above and beyond great service. The only reason I'm not giving this location a 5 star review is because the sofritos was old and dry. Proportions were generous. It was also very clean for a busy day.
  • JG
    Jaxon Golden
    Oct 19, 2025
    1.0
    They don’t close at 11, they were closed BEFORE 9:50PM WHATT???

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Portland Cascade Station offer?

Chipotle offers Mexican cuisine with a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, real ingredients.

Where is Chipotle Mexican Grill located in Portland Cascade Station?

It is located at 9687 NE Cascades Pkwy, Portland, OR 97220.