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Brand Certified

Chipotle Mexican Grill

3.6
(876 reviews)

About

Mexican Restaurant
Chipotle Washington Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9120 SW Hall Blvd, Portland, OR
97223, United States

Hours

Reviews

3.6
876 reviews
5 stars
350
4 stars
196
3 stars
111
2 stars
59
1 star
160

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers reported consistently small portion sizes and skimping on ingredients, leading to dissatisfaction.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rude and inattentive service.

Food Quality

While some reviews highlighted good food quality, others noted issues such as overcooked meat and missing ingredients.

Cleanliness

Several customers expressed concerns about cleanliness in the dining area and food preparation practices.

Order Accuracy

Multiple reviews mentioned missing items or incorrect orders, particularly with online and takeout orders.
  • SD
    Sean Deemer
    Feb 24, 2026
    1.0
    Where did the chimmichurri go
  • JJ
    Justin J
    Feb 24, 2026
    1.0
    When I walked into this location, there were people dining but nobody ordering anything. So I was able to walk right up to the ordering area. The girl who was going to be making my food noticed I entered the establishment and proceeded to also head to the ordering area, and put a fresh pair of gloves on. I was patiently waiting for her to do what she needed to get prepared. She the. Lazily said "you ready". I said yes I will take a burrito. She seemed like she did not want to be there, let alone making food. Every time she asked about different ingredients, it was very lazy and unenthused. All of this I can understand, we all have our days. I don't expect people to be artificially enthusiastic, I just want good food. After completing the order, she was wrapping the burrito, and apparently I should have monitored this part of the process. I drive to work with my food and I get to work with maybe 15 minutes before I start, so I open the wrapper to eat in my car. The burrito wrapper was hard to peel off the slimy, sauce covered burrito. There was so much sour cream and salsa and queso oozing out of the burrito that it was impossible to even attempt to eat it. So I brought it into my work to put it on a plate and essentially carve into it with a plastic fork and knife to try to dissect the ingredients out of it to eat. I had to use an absurd amount of napkins to get through this. I would not have eaten if I had enough time to go back and let them re-make it. I tried calling the location to see if there is any sort of management there who I can let them know, but the only thing you can do if you call is order food via the AI robot. I tried using the online system to leave feedback but it was overly complicated to just leave feedback. So it's much simpler to leave it here.
  • AI
    Arlo Iverson
    Feb 21, 2026
    2.0
    They did remake the bowl, but I ordered pickup and it felt so light that I opened it up. It was 1/3 filled and missing several ingredients, like rice and vegetables. I know it's a shitty minimum wage job, but at least be on par with other locations.
  • HT
    Herry Tedja
    Feb 9, 2026
    2.0
    This site always skimping on portions. My son came here multiple times and consistently tiny portions
  • NM
    Nathan M
    Dec 14, 2025
    4.0
    Generally a decent place to eat. Most of the workers don't skimp on the portions, but there are a few people who seem like managers that seem to only give very small amounts for food, especially the guac and cheese, which you pay extra for.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Washington Square offer?

Chipotle offers fast-casual Mexican food with customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill at 9120 SW Hall Blvd, Portland?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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