Chipotle Washington Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
While many customers enjoyed the food, there were consistent complaints about portion sizes being small and ingredients being missing or incorrect.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, slow service, and lack of attention to detail.
Cleanliness Concerns
Several customers reported unsanitary conditions in the dining area and food preparation practices, raising concerns about food safety.
Inconsistent Experience
Customers noted a wide variance in their experiences, with some praising the food and service while others expressed disappointment, indicating a lack of consistency.
Pricing Concerns
Many reviews mentioned dissatisfaction with the value for money, citing high prices relative to portion sizes and quality.
KM
Katie Mosby
5 days ago
4.0
I ordered delivery though the chipotle app and they forgot my salad dressing and fork/napkins but otherwise is classic chipotle. Fresh and made to order. Its just disappointing as this has happened multiple times. But otherwise 10/10 will order delivery again <3
TP
Travis Parvin
Nov 6, 2025
3.0
Go to the chipotle at 9375 SW Beaverton Hillsdale Hwy. 2/2 times I have had stingy people working at the Hall location. I don't expect much, but when you get a single scoop of chicken and shake some off before adding to my bowl.... 👋 The Hall location is more expensive and hires unfriendly people. Just my .02$ but don't support them until they do better!
JT
Jerry Trinh
Oct 7, 2025
5.0
My go to chipotle always consistent and fast the gal Marymar is a burrito rolling champ always rolls it perfectly!
LG
L. Gi
Oct 3, 2025
3.0
Service and food quantity and quality have gone down severely. My empty tortillas look more filling than my bowl of food.
I’ll be getting mine from tualitan for now on. @$15 I was extremely disappointed
If there out or low on ingredients you pay the price with no substitutions or discounts.
No chicken was available today
MF
Meagan Free
Sep 26, 2025
2.0
I’ve given this Chipotle multiple chances, but tonight was the third time I’ve ordered through the app for pickup and part of my order was missing. This time, not only were the drinks missing, but they also left the meat off our meals. When I brought it to the manager’s attention, I was simply met with an “okay,” which felt dismissive and unhelpful. The attention to detail at this location is seriously lacking, and the portion sizes keep getting smaller and smaller each visit. Very frustrating to pay full price and consistently leave with incomplete or skimpy meals.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Washington Square offer?
Chipotle offers fast-casual Mexican food with customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 9120 SW Hall Blvd, Portland?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill at Washington Square?
You can order online through their website order.chipotle.com or via the Chipotle app available in the App Store.
Is Chipotle Mexican Grill at Washington Square LGBTQ friendly?
Yes, this location welcomes LGBTQ customers.
Does Chipotle Mexican Grill accept credit cards and offer catering options?
Yes, they accept credit cards and provide catering services.
What are some nearby restaurants to Chipotle Mexican Grill at Washington Square?
Nearby restaurants include Firehouse Subs, Sushi Hana, ONE TERIYAKI & K-FOOD, and John's Incredible Pizza - Beaverton.
Are there any fitness centers close to Chipotle Mexican Grill at Washington Square?
Yes, HOTWORX and FIT Academy gyms are located nearby for those interested in fitness activities before or after dining.
Where can I find beauty and spa services near Chipotle at Washington Square?
Nearby beauty salons and spas include Lena Gel Nails, Le's Nail Studio, Bollywood Eyebrow Threading Salon and Spa, and Elite Beauty PDX (Mitra Hair Lab).
How can I contact Chipotle Mexican Grill at Washington Square for inquiries or feedback?
You can contact them via their main phone at +1 503-620-9700 or email at or.0846.washington@chipotle.com.