Chipotle Mexican Grill

3.6
616 reviews
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About

Mexican Restaurant
Chipotle Pearl District is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1201 NW Lovejoy St, Portland, OR
97209, United States

Hours

Reviews

3.6
616 reviews
5 stars
255
4 stars
137
3 stars
73
2 stars
38
1 star
113

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as undercooked rice and bland flavors.

Service Issues

Frequent complaints about poor customer service, including rude staff and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and broken equipment.

Ingredient Availability

Many customers noted that the location often runs out of key ingredients, impacting their dining experience.

Staff Performance

While some staff were praised for their friendliness and efficiency, others were criticized for being overwhelmed and unprofessional.
  • NA
    Nick Akin
    5 days ago
    2.0
    The workers here always make me feel like I’m bothering them by showing up. Tonight was the worst with a younger blonde girl making zero effort to be friendly or inviting. I honestly won’t eat the food I got now since I feel like it was made with such distain. They were also out of multiple things I wanted with no apology offered. Oh well, this is what we get for prioritizing cheap food over quality service.
  • CM
    Crystal Mobbs
    Nov 15, 2025
    3.0
    Dirty restaurant, the person who took my order was very polite but he gave 1/2 portions of everything. The food didn't even reach the midway of the bowl. I didn't complain and thanked him! I took my food and left. It's very easy to not throw a fit about little things.The old me would have definitely acted a damn fool. GROWTH 💪🏽🙌🏽
  • NC
    Nick C
    Nov 8, 2025
    2.0
    Nice hard working folks but man the bad us economy is making these big companies get stingy. All the Tabasco bottles were empty and there was no salt or pepper shakers or napkins. All meat options were out except for chicken and there was just a half canister and they weren’t firing anything new and it’s only 2pm! My bowl with only chicken rice and guac was $16…. Not to mention I noticed the mobile order station said “No Orders” things are rough!
  • MM
    Michael Morgan
    Nov 8, 2025
    1.0
    Placed an order for collection. When I arrived the app told me it was ready but I still had to wait in line for 10 minutes whilst they made other customers their food. Upon getting home I found my three tacos had been mushed into a small ball smaller than the size of a fist and wrapped in tin foil. I was not able to separate them and was left with an ice cold mess of ripped tortilla, rice and beans. I found very little meat in there. I didn't eat it. Never going back, there are so many better taco places near to here. Why should anybody pay money for this garbage?
  • SS
    Sara sunflowr
    Nov 1, 2025
    1.0
    I ordered online and when I showed up they hadn’t started it and told me to wait, which I did, but for another 20 mins! It would have been faster to not order ahead. They served everyone before helping me. Very disappointed

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in the Pearl District offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours for Chipotle Mexican Grill at 1201 NW Lovejoy St?

Chipotle is open daily from 10:45 AM to 11:00 PM.