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Brand Certified

Chipotle Mexican Grill

3.1
(824 reviews)

About

Mexican Restaurant
Chipotle Cedar Mill is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
13535 NW Cornell Rd, Portland, OR
97229, United States

Hours

Reviews

3.1
824 reviews
5 stars
272
4 stars
149
3 stars
85
2 stars
63
1 star
255

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and issues with online order pickups.

Cleanliness

The restaurant's cleanliness was often criticized, with many reviews mentioning dirty tables and floors.

Portion Sizes

Numerous customers expressed dissatisfaction with small portion sizes, feeling that they did not receive value for their money.

Food Quality

While some customers enjoyed the food, many noted inconsistencies in quality, including stale ingredients and poorly made items.

Management Issues

Several reviews pointed to poor management and staffing as contributing factors to the overall negative experience.
  • DD
    Dwayne
    Feb 4, 2026
    4.0
    It's been a while since I've stopped in to any Chipotle. Gotta say, for the price I was very impressed. First interaction with the employee behind the counter was awful. Not sure if it was a bad day for her or if she really just doesn't want to be there. The rest of the staff was great. Guess I'll find out when I go back.
  • IS
    ISRAEL SALINAS
    Feb 1, 2026
    3.0
    La comida esta bien la atención es buena , pero la mesa esta sucia y ay migaja de comida en el piso ay que mejorar la limpieza
  • JS
    Joshua Salinas
    Feb 1, 2026
    2.0
    Food was great, the service was awesome but, they have the place very dirty, looks like they don't clean very often honestly
  • EJ
    Elaine Jiang
    Jan 29, 2026
    1.0
    I had the pleasure of experiencing the worst online order pickup I’ve ever had, and that says a lot. I arrived at the store, politely told the employee that I was there to pick up my online order, and even showed my phone with my name and order number on the screen. Unfortunately, before I could finish my sentence, I was rudely interrupted and completely ignored. The employee responded with a dismissive expression and said, “I don’t know what I am looking at.” Since my phone seemed to be too distracting for her to process spoken words, I put it away so she could “focus” on what I was saying. She then asked for my name. My name is uncommon, so unsurprisingly, she could not recognize it by pronunciation alone, which is exactly why I showed the order on my phone in the first place. As expected, she could not find the order by name. I then had to take my phone out again and show her the order. Only then did she finally hand me my food, with a look of pure disdain, as if I had not already paid. I strongly suggest this store provide basic training on listening to customers until they finish speaking and on showing basic respect to other human beings. One would also assume that employees at Chipotle should be familiar with what an online order page looks like. I have never experienced such a humiliating and unpleasant pickup experience. Picking up food should not feel like I am inconveniencing someone simply by existing.
  • ZK
    zachary kovitch
    Jan 14, 2026
    4.0
    This spot is getting better. Cleanliness, service and just flavor are in the up and up. Well done and keep it up.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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