Chart House

Reviews

• LP

  lexi phan

  1 day ago
  4.0
  First time here this weekend for a private event. Service and the views were amazing! The only downside was the quality of the food. I felt that it was not as elevated as I would expect this type of restaurant to be. Our lobster bisque soup was too cheesy, Ceaser salad was not anything special, and the filet mignon was not consistent. Some filets came out more rare than others. The desert was great, lava cake and key lime pie. Note: it is complementary valet parking only since the restaurant location is decently in a woody area.
• YY

  YMC

  Jan 3, 2026
  4.0
  Our first visit was exceptional, highlighted by gracious, attentive service and a relaxed atmosphere. We returned on a much busier evening, and while the dining room carried a noticeably different energy. The prime rib is an absolute must—beautifully prepared, richly flavorful, and unquestionably the standout on the menu. One note of disappointment was the salad served in the cheese bowl, which arrived cold and would have benefited from being freshly prepared. On the other hand, the bread was clearly fresh-baked, warm, and well executed. We would return specifically for the prime rib.
• DD

  Dano

  Jan 2, 2026
  5.0
  We got in right before Happy Hour ended. The server was very attenative to make sure both our drink order and food order were placed to we could take advantage of their Happy Hour pricing. I think it's one of the best Happy Hours in the city. Great choices and prices served with a terrific view of the city!
• TO

  Terry O'Keeffe

  Dec 26, 2025
  1.0
  We had reservations tonight and were seated 10 minutes early which was great. We ordered an appetizer and soup which came quickly. After we finished the soup we waited 40 minutes Without the waiter bring us our dinner or even acknowledging us until we finally got his attention. He said a big party had come in and the kitchen was pushing their meals out but still no update on our dinner. We were seated for an hr and 40 minutes before we told the manager we were leaving. All he said was okay and the waiter brought our bill for the drinks, the appetizer and soup. There was no apology or even an offer to comp the soup of anything. We’ve eaten at the charthouse lots of times but this was absolutely horrible service. PS: the parking lot guys were the only good part of the evening at the charthouse and we tipped them well.
• AM

  Ashley McDonald

  Dec 19, 2025
  1.0
  One of the most bizarrely disappointing, and unnecessarily long, dining experiences I’ve ever had that ended in food poisoning and questionable billing. I made my reservation three weeks in advance and noted that it was for my birthday. We were greeted promptly by valet and hostesses, but then waited 15–20 minutes past our reservation time despite multiple open tables. Eventually, we were told they were holding a nicer window table for us and asked we wait at the bar. The bartender was excellent—friendly, attentive, and wished me a happy birthday when he saw our reservation info. We were finally sat at our table about 30-45 minutes past our reservation time. While we heard other tables being asked if they were celebrating anything special, the server didn’t acknowledge my birthday. Immediately after we ordered wine, an appetizer, and our entrees the server asked if we wanted dessert, which felt rushed. When the server brought our bottle of wine, she opened it, put a small tasting size in each of our glasses, said "I will let you pour the rest yourselves" and walked away before we tasted it. Luckily, we liked the wine. Our appetizer and bread were fine, but after we finished them, our empty plates and water glasses sat untouched for about 20 minutes. We couldn’t find our server anywhere and assumed no one was covering her section. When she returned, she asked if we wanted our wine packaged to go and asked if we wanted desert or the check—even though we hadn’t received our entrees yet. When I reminded her we were waiting for entrees, she laughed and brushed it off. After 30-45 minutes after she tried to send us away without our entrees – during which she disappeared again - our entrees were finally delivered by someone from the kitchen with no explanation or apology for why they had taken over 1.5 hours to arrive after we had submitted our order. The risotto was fine, the mushrooms were bland, and the prime rib had an overcooked, boiled texture with no juice or flavor while the mashed potatoes were cold and hard, like it had been left under a heatlamp and forgotten. When we sent the prime rib back, the server questioned whether we knew what we ordered and lectured us that prime rib isn’t ribeye—an unnecessary and rude response, especially since we love the prime rib at Jake’s and I worked in a fine dining steakhouse for years. The server said she would get a manager, but then disappeared again and no manager ever came over though we saw him standing at a computer. After waiting 15 minutes for the manager to come over, my partner had to approach him to explain the issues we were having. The manager simply said we were the first complaint about the prime rib of the night and removed the item. No apologies or effort to make up for what was now over 2 hours of sitting at the table. When the server arrived to remove the prime rib, she offered us a complimentary dessert given the issue with the steak. We declined as we didn’t want to extend dinner any longer. Since my partner was still finishing his glass of wine, the server asked if I would instead like a glass of wine and gave me a recommendation which I agreed to. I assumed this would be complimentary, but our final bill reflected we were charged $25 for this glass of wine, the most expensive on the menu and almost half the price of the bottle of wine we ordered. Late that night, we both became very sick from the food and suspect food poisoning since Chart House was the only time that we had shared a meal in over 24 hours. I reported the suspected food poisoning and our service issues to Landry’s one month ago. As they have not responded, I am sharing this review to warn others about Chart House. Char House is not anywhere near the standards of Jake’s Grill or Jake’s Crawfish - and it is clear staff and management don't care - and it is shocking that it is a Landry’s location.

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