Charleys Cheesesteaks

3.2
193 reviews

Business Details

9647 S.W. Washington Square, Portland, OR
97223, United States
(971) 772-6757
https://order.charleys.com/menu/washington-square-mall/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
9647 S.W. Washington Square, Portland, OR
97223, United States

Hours

Reviews

3.2
193 reviews
5 stars
86
4 stars
15
3 stars
13
2 stars
14
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and unhelpful interactions.

Food Quality

Many customers expressed disappointment with the food quality, citing issues such as misleading portion sizes, bland flavors, and poor presentation.

Value for Money

Several reviews mentioned that the prices were high relative to the quality and quantity of food received, leading to dissatisfaction.

Consistency

There were mixed reviews regarding the consistency of food quality and service, with some customers having positive experiences while others reported significant issues.
  • AM
    Ayirem M
    Jan 23, 2026
    1.0
    The lady who rang us up was not helpful or friendly and refused to do jalapeños on half like really how hard is it I was trying to share with a toddler thanks! The portions were not right compared to other charley’s and we ordered a Large fry we 1000% were given a regular size!
  • AF
    Alex Freeman
    Jan 9, 2026
    5.0
    In 2026, Charleys Philly Steaks (sometimes referred to as Charleys Cheesesteaks) continues to offer one of the best "hidden gem" deals in fast food: their $1 soft-serve ice cream cone. While the brand is world-famous for its grilled-to-order cheesesteaks and real-fruit lemonades, their expansion into frozen treats has perfected the art of the affordable dessert. The Best Value in 2026 At a time when dessert prices at most major chains have climbed significantly, the $1 price point at Charleys is a refreshing throwback. This deal is frequently found at their non-mall locations, such as those situated within Walmart centers, where it has become a staple for shoppers looking for a high-quality, low-cost reward. Quality and Texture Despite the budget-friendly price, this isn't just "cheap" ice cream. The vanilla soft serve is consistently praised for being: Rich and Creamy: It maintains a dense, velvety texture that rivals more expensive premium soft-serve brands. The Perfect Chaser: The cool, sweet vanilla serves as the ultimate palate cleanser after a hot, savory Philly cheesesteak loaded with jalapeños or extra steak. Generous Portions: Even at just a dollar, the servings are substantial, often served in a classic cake cone that provides a satisfying crunch. A Versatile Treat For those who want to upgrade, Charleys uses this same high-quality soft-serve base for their larger desserts. If you find yourself craving something more than a cone, you can explore their: Gourmet Shakes: Hand-spun with flavors like Chocolate, Strawberry, Cookies & Cream, and Vanilla. Ice Cream Sundaes: Topped with chocolate sauce, real fruit strawberry pieces, or crumbled Oreo® cookies. The Verdict: Five stars for unbeatable value. In 2026, finding a high-quality dessert for exactly $1 is a rarity, and Charleys delivers every time without compromising on the creamy, classic taste of real soft-serve. Helpful Tips for 2026: Location Check: Menus and $1 deals can vary by location. Use the Charleys Store Locator to see if your nearest shop offers the frozen treat lineup. Rewards Program: Join Charleys Rewards to earn points on every purchase (including that $1 cone!) to bank dollars toward free food. Family Friendly: Some locations even offer free cones for kids, making it a go-to spot for families.
  • VV
    Vibes2111
    Dec 9, 2025
    5.0
    Awesome service m. Fast easy and good
  • CT
    Chritian TH
    Dec 5, 2025
    5.0
    excellent foods ,very enjoyable with my family ! Will visit a lot in the future !
  • TS
    Tim Sinnott
    Dec 5, 2025
    5.0
    I had lunch today at Charleys Cheesesteaks in the Washington Square Mall, as I often do. Had the Cheesesteak combo meal, which was fresh, hot and delicious. Quality ingredients make for good health. The service was fast, highly-skilled, and professional. Really excellent. A full five stars for this restaurant, certainly. Six stars, really.

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular operating hours for Charleys Cheesesteaks at Washington Square Mall?

Charleys Cheesesteaks is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Does Charleys Cheesesteaks offer delivery, drive-through, pickup, or takeout services?

Charleys Cheesesteaks does not offer delivery, drive-through, pickup, or takeout services at this location as these services are closed all week.

Brand Certified Facts from Charleys Cheesesteaks

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