McDonald's

3.7
1163 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
72489 Highway 331, Pendleton, OR
97801, United States

Hours

Reviews

3.7
1,163 reviews
5 stars
480
4 stars
250
3 stars
220
2 stars
83
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were friendly while others, particularly managers, were reported as rude and unhelpful.

Food Quality

Food quality varied significantly; some customers praised hot and fresh items, while others complained about cold or poorly prepared food.

Cleanliness

The cleanliness of the establishment was inconsistent, with some customers noting clean bathrooms while others reported unsanitary conditions.

Efficiency

Service speed was generally appreciated, with many customers noting quick food delivery despite busy periods.
  • RR
    Rachel
    Dec 30, 2025
    4.0
    Easy place to get a bite to eat after filling up for diesel/gas to get back on the road.
  • AR
    Andrigo Rocha
    Dec 28, 2025
    4.0
    I travel all around the country. I eat McDonald’s all the time and have no digestion issues until I get to the Northwest specifically Oregon and Washington. Started to believe there is something wrong with the food here.
  • SI
    Sparta Logistics inc
    Dec 25, 2025
    5.0
    Wow, First McDonald's surprise me with toasted bun. I think it's very PROFESSIONAL.
  • DS
    Darwin Smith
    Dec 23, 2025
    1.0
    This McDonald’s was EXTREMELY dissatisfying and disrespectful the employees do not know how to speak English and are EXTREMELY rude and lazy, I asked them if they could put creamer in my coffee and one of them rudely responded to me saying “that’s not my job” I would never go here in a million years! This McDonald’s needs to hire new people and train them to be competent at their jobs.
  • SS
    Shannon Starr
    Nov 27, 2025
    2.0
    I stopped at this McDonald’s on Thanksgiving Eve. The cashier who handed me my order was friendly and even wished me a Happy Thanksgiving, which I appreciated. My issue was with the managers. After realizing one hamburger was missing, I went back calmly. Instead of acknowledging the mistake, the manager ignored me until I said “excuse me” three times, then told another employee to deal with me. McDonald’s doesn’t keep cashiers at the register anymore; managers step in when it’s busy, and that’s when the service turned rude. One manager insisted they had called my name three times, even though I clearly heard it when my order was first handed to me. Rather than apologizing, they blamed me, acted annoyed, and another manager told me to “be patient” because it was a busy holiday. The irony is I’m a truck driver also working on Thanksgiving, yet I don’t get to complain to customers about it. She was the most confrontational of the two. When I asked for names to report the incident, they refused, threatened to call security, and even joked about what truck I was in. No name tags, no accountability; just hostility and condescension. The regular staff were kind, but the managers made this the worst McDonald’s experience I’ve ever had. My only complaint about the food was the fact that I had to walk from the back corner of the truck lot twice and my french fries were cold by the time I got back to my truck! Like damn; I was excited at first; because I knew those french fries were hot. Luckily, I at least ate a couple before. I walked back to let them know they forgot my hamburger 🍔 I’m never gonna go back to this McDonald’s! Even if I was starving, I’d much rather eat a sandwich and a doughnut from the truck stop itself!

Frequently Asked Questions About McDonald's

What are the operating hours for the McDonald's location at 72489 Highway 331, Pendleton, OR?

This McDonald's location is open 24 hours a day, 7 days a week for dine-in and drive-through services.

Is the McDonald's at 72489 Highway 331 open for delivery?

No, delivery services are currently not available at this McDonald's location as it is closed for delivery all week.