Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Mixed reviews on customer service; some staff were friendly while others, particularly managers, were reported as rude and unhelpful.
Food Quality
Food quality varied significantly; some customers praised hot and fresh items, while others complained about cold or poorly prepared food.
Cleanliness
The cleanliness of the establishment was inconsistent, with some customers noting clean bathrooms while others reported unsanitary conditions.
Efficiency
Service speed was generally appreciated, with many customers noting quick food delivery despite busy periods.
RR
Rachel
Dec 30, 2025
4.0
Easy place to get a bite to eat after filling up for diesel/gas to get back on the road.
AR
Andrigo Rocha
Dec 28, 2025
4.0
I travel all around the country. I eat McDonald’s all the time and have no digestion issues until I get to the Northwest specifically Oregon and Washington. Started to believe there is something wrong with the food here.
SI
Sparta Logistics inc
Dec 25, 2025
5.0
Wow, First McDonald's surprise me with toasted bun. I think it's very PROFESSIONAL.
DS
Darwin Smith
Dec 23, 2025
1.0
This McDonald’s was EXTREMELY dissatisfying and disrespectful the employees do not know how to speak English and are EXTREMELY rude and lazy, I asked them if they could put creamer in my coffee and one of them rudely responded to me saying “that’s not my job” I would never go here in a million years! This McDonald’s needs to hire new people and train them to be competent at their jobs.
SS
Shannon Starr
Nov 27, 2025
2.0
I stopped at this McDonald’s on Thanksgiving Eve. The cashier who handed me my order was friendly and even wished me a Happy Thanksgiving, which I appreciated. My issue was with the managers. After realizing one hamburger was missing, I went back calmly. Instead of acknowledging the mistake, the manager ignored me until I said “excuse me” three times, then told another employee to deal with me. McDonald’s doesn’t keep cashiers at the register anymore; managers step in when it’s busy, and that’s when the service turned rude. One manager insisted they had called my name three times, even though I clearly heard it when my order was first handed to me. Rather than apologizing, they blamed me, acted annoyed, and another manager told me to “be patient” because it was a busy holiday. The irony is I’m a truck driver also working on Thanksgiving, yet I don’t get to complain to customers about it. She was the most confrontational of the two. When I asked for names to report the incident, they refused, threatened to call security, and even joked about what truck I was in. No name tags, no accountability; just hostility and condescension.
The regular staff were kind, but the managers made this the worst McDonald’s experience I’ve ever had.
My only complaint about the food was the fact that I had to walk from the back corner of the truck lot twice and my french fries were cold by the time I got back to my truck! Like damn; I was excited at first; because I knew those french fries were hot. Luckily, I at least ate a couple before. I walked back to let them know they forgot my hamburger 🍔 I’m never gonna go back to this McDonald’s! Even if I was starving, I’d much rather eat a sandwich and a doughnut from the truck stop itself!
What are the operating hours for the McDonald's location at 72489 Highway 331, Pendleton, OR?
This McDonald's location is open 24 hours a day, 7 days a week for dine-in and drive-through services.
Is the McDonald's at 72489 Highway 331 open for delivery?
No, delivery services are currently not available at this McDonald's location as it is closed for delivery all week.
Can I order food from this McDonald's using a mobile app?
Yes, you can order using the McDonald's App available on iOS and Android, or use their online ordering links.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location has a drive-thru open 24/7 for your convenience.
What services does this McDonald's offer?
The services include Drive-Thru, Gift Cards, Mobile Offers, Mobile Ordering, and free WiFi.
What is the approximate price range of food at this McDonald's?
The price range at this McDonald's is categorized as low-priced (ONE).
Which nearby places can I visit before or after dining at this McDonald's?
Nearby places include Arrowhead Travel Plaza for gas and convenience needs, Bottom of Cabbage Pass park if you're interested in nature, and Wildhorse Resort and Casino for entertainment.
Are there other dining options near this McDonald's in Pendleton?
Yes, close dining options include Dairy Queen Grill & Chill for ice cream and fast food, Subway for sandwiches, and Moe Pho for Vietnamese cuisine.
Where can I find ATM services near this McDonald's?
Nearby ATM options include The Exchange Network, Bank of America ATM, and U.S. Bank ATM.