Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.5
548 reviews
5 stars
202
4 stars
125
3 stars
77
2 stars
47
1 star
97
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, indifferent, and unprofessional.
Cleanliness
Customers frequently reported unsanitary conditions, including dirty tables and floors, and a generally unkempt environment.
Order Accuracy
Many customers experienced issues with incorrect orders and missing items, leading to dissatisfaction.
Wait Times
Long wait times were a common complaint, with customers reporting delays in both the drive-thru and in-store service.
Food Quality
While some customers enjoyed the food, there were consistent complaints about the quality, including poorly mixed ice cream and undercooked items.
- MKMykalah Kerrigan5 days ago1.0If I could give this place a 0 stars I would. BLOOD on the infant changing table in the women’s restroom. Disgusting highchair, good thing I had my own Clorox wipes to wipe it off. Waited in line for 10 minutes to order with staff just walking past. Also our buns on our burgers were soggy and soaked in grease.
- SMSkyler MeyersDec 20, 20251.0Whoever is the general manager of this establishment needs to wake the hell up and learn ANYTHING. Disrespectful staff and cleanliness is horrible. Tried to go through the drive thru prompt said “we are closed”… this was at 6pm on a Saturday. Staff proceeded to say “uh ok” and move on with their day. DQ should close this franchisees restaurant.
- HEHunt EblenSep 24, 20254.0Weirdest DQ, but the service was fantastic, got extra chicken tenders in my meal. Price was kind of expensive though. The ice cream is still the best part.
- SSStephanie SansburnSep 14, 20251.0I literally never leave reviews. Especially a bad one. But the employees here either need a break,nap Or a different job. Beyond rude!
- MWmicheal walkerAug 30, 20253.0They got our order wrong so I took it back up to the counter. 5 minutes later he brought the same order back to us and asked if we wanted it for free... we never got the right order or any money back. Overall not upset, it's what I expect when I see HS kids working.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the regular opening hours for Dairy Queen Grill & Chill in Pendleton?
Dairy Queen Grill & Chill in Pendleton is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Fridays and Saturdays.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this Dairy Queen location provides a drive-thru service for convenient ordering and pickup.
Are there family-friendly amenities available at Dairy Queen Grill & Chill?
Yes, the restaurant welcomes families and provides amenities such as high chairs, seating, and restrooms suitable for children.
Can I order food online from Dairy Queen Grill & Chill in Pendleton?
Yes, you can place pickup orders online via their website to enjoy your meal conveniently.
Does Dairy Queen Grill & Chill have outdoor seating and free WiFi?
Yes, there is outdoor seating available and the restaurant offers free WiFi for customers.
What signature treats can I find at Dairy Queen Grill & Chill?
Popular specialties include Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes, malts, and ice cream cakes from DQCakes.com.
Is Dairy Queen Grill & Chill open on major holidays like Christmas and New Year's Day?
The restaurant is closed on Christmas Day (December 25). On Christmas Eve (December 24), it closes early at 7:00 PM. On New Year's Day (January 1), it opens at 11:00 AM and closes at 10:00 PM.
What points of interest are near Dairy Queen Grill & Chill in Pendleton?
Nearby places include Pendleton Convention Center, Happy Canyon Arena, and Goldie's Gambling & Dance Hall, which offer event venues, concerts, and entertainment options that you can visit before or after dining.
How can I use nearby attractions to plan my visit to Dairy Queen Grill & Chill?
If you attend events at the Pendleton Convention Center or Happy Canyon Arena, you can conveniently stop by Dairy Queen Grill & Chill for a meal or dessert. Similarly, after enjoying entertainment at Goldie's Gambling & Dance Hall, it's a great spot for a late-night treat.
Is Dairy Queen Grill & Chill located near shopping and essential services in Pendleton?
Yes, the Dairy Queen is near various shops like 23 Plus clothing store, grocery stores like Albertsons, and services such as Umpqua Bank and the Pendleton DMV, making it convenient to combine errands with a meal or snack.