Chipotle Mexican Grill

Reviews

• AH

  Amanda Heaberlin

  3 days ago
  2.0
  We’ve been ordering from this chipotle for a couple of years now with a 50/50 success rate. Mostly because of them just flat out messing up the order. I’ve been patient and as understanding as I can…This time did it for me. Completely burnt quesadilla and they tried to hide it by sandwiching the burnt sides together.
• CO

  carry on

  Jan 3, 2026
  2.0
  Love Chipotle generally speaking but this location is kinda the pits. Not finding out ‘til you’ve already begun ordering they’re out of most things - brown rice, veggies, cheese and pico - not great. Asking for substitutions and being told no - this doesn’t make sense. Icing: the manager/lead on duty seemed completely unbothered when multiple customers expressed their disappointment. Definitely scratching this Chipotle location off my list
• KK

  Kai

  Dec 15, 2025
  1.0
  I have never had a worse call or customer care from any call center than I have with this business. They don't even have a diret line to a manager at the store. The call center knows nothing about the store, their policies, nor can they transfer to anyone who does. It is like they made this call service just so people would get frustrated and stop trying to get a refund or something. This is the worse customer service I have ever experienced in over 30 years.
• MW

  Molly Wright

  Nov 23, 2025
  1.0
  I am writing to formally report a deeply concerning experience I recently had at one of your locations. What I witnessed during this visit left me questioning the professionalism, leadership, and basic operational standards of the restaurant. After noticing several issues, I asked a crew member who the manager on duty was, and they identified Aubrey. What I personally observed from that point forward was extremely alarming. From my perspective, I saw Aubrey engage in behavior that appeared blatantly unsanitary. It looked as though she picked up a piece of chicken with her bare hand, took a bite directly from it, and then placed what remained back into the pan being used for customers. Even if there was some kind of explanation behind this, the appearance alone was shocking and made me seriously question the food-handling practices at this location. No customer should ever have to witness something that even resembles contamination of the food being served. Unfortunately, this was not the only troubling issue. Throughout my visit, Aubrey was loudly roughhousing and joking with another crew member. The volume, tone, and content of their conversation came across as highly unprofessional and inappropriate for a workplace—especially one where customers are trying to eat. Instead of demonstrating leadership, it felt like she was actively contributing to an environment of chaos and immaturity. The restaurant atmosphere seemed completely unsupervised, and it reflected poorly on the standards I believe Chipotle aims to uphold. I left the restaurant feeling uncomfortable, disappointed, and frankly disturbed that this type of conduct was coming from the manager on duty—someone who is supposed to set the example for the rest of the staff. I have always trusted Chipotle to maintain high expectations when it comes to cleanliness, food safety, and professionalism, but this experience made me question whether those values are being enforced at this location. I strongly urge corporate to investigate this situation thoroughly. Customers should never be put in a position where they feel uncertain about the safety of their food or the competence of the staff preparing it. I hope this complaint is taken seriously, because the behavior I witnessed was far outside the realm of acceptable conduct in any professional restaurant environment.
• SG

  Shirin G

  Nov 11, 2025
  1.0
  Tonight was insane. Brunette guy working counter is rude and was rude last time I was there. Made us wait 30 min when you said 5 min and also argued with customer over a food that was made wrong. You talked to him like he was dirt and that’s just unreal to have to listen to that. hope you not the manager cuz corruption needs to hear about you and how you treat ppl. He also ignored my request to give me lettuce and keep arguing with other ppl. Please give your self a favor and let this man go.

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