Dairy Queen Grill & Chill

Reviews

• DK

  Danielle Kraemer

  Feb 3, 2026
  1.0
  In my 9 years of working in the fast food industry I have never encountered such an unfriendly, inattentive, slow working group of people. When I look at the drive thru screen and the front desk order screen and see that there are only 1, maybe even 2 orders, I do not see why 2 blizzards take more than 15 minutes to make, clearly no one pays attention to anything but their phones and gossip with their coworkers. On top of that, the service of this group of people is terribly rude. In the 6-8 people I have seen working there (as I frequently work delivery) TWO employees had the decency to at least say “Thank you for your patience, I’m sorry about the wait” Mind you, there is an extremely long wait almost every time I pick up an order. I have never wanted to be this type of person as I have not written many reviews in my life. But this establishment is horribly run. And the management clearly does not care about how it’s run, nor does the owner of this location.
• JR

  Jonathan Reid

  Feb 1, 2026
  1.0
  My blizzard had a hole in the bottom of the cups, and pieces of the cup in the bottom, but when I went inside to complain about the hole they just offered me napkins and an extra cup to put it in.
• DD

  Devin

  Feb 1, 2026
  1.0
  Every time I've gone they have been out of something or a machine was down. Over cleanliness of the resturant is poor. Poor parking and drive through layout. Would not recommend this dairy queen.
• PP

  Paige

  Feb 1, 2026
  2.0
  Been here 5 times in the last 6 months and haven't been able to get what we wanted any of those times. Either out of a product (strawberries, cheesecake pieces, etc.), or something isn't working. Today, it was both. Both machines weren't working for vanilla ice cream, one had ice cream spewing out the side. The cashier was high strung and although they tried to stay friendly, language was used and the high pitch of their voice was... a lot. Can't blame them for being stuck there like that with loads of unhappy people coming through, though. My partner, who has been the one who never got what he wanted, said he didn't care anymore and now expects it to always happen. I love DQ and have fond memories (it was my first job), but I want to avoid this one at all costs.
• JG

  J G

  Jan 30, 2026
  1.0
  Absolutely unacceptable. How does an ice cream place not have ice cream—repeatedly? Either the machine is always “broken” or they’re somehow out of everything. I thought McDonald’s owned that reputation, but nope—Monmouth Dairy Queen has officially claimed it. I’ve been here five times in two months, and not once have they been able to fully complete my order. That’s not bad luck—that’s straight-up incompetence. This feels like either terrible management, zero inventory control, or picking and choosing what you feel like serving that day. Stop wasting customers’ time if you can’t run an ice cream shop that actually sells ice cream.

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