Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported problems with order accuracy and long wait times, particularly in the drive-thru.
Customer Service
While some staff were praised for their friendliness and helpfulness, others were described as rude and unprofessional.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or incorrectly prepared items.
Cleanliness and Safety
Concerns were raised about cleanliness, particularly in the play area and restrooms, as well as safety issues related to maintenance.
Mobile Ordering Problems
Several customers experienced issues with the mobile ordering system, including incorrect orders and lack of support when problems arose.
DT
Daniel Toms
Feb 22, 2026
2.0
Why is it so hard at every McDonald’s for employees to understand that honey and honey mustard are different products?
SS
Slowmo
Feb 7, 2026
1.0
Maybe instead of telling me “I had room to pull up” you should get the big order car out of the drive through
Its not my fault you guys can’t move a line.
IM
Ian Michael
Feb 4, 2026
5.0
Not gonna lie, McDonalds will always get 5 stars. It is what it is and you get what you get, sometimes. The Big Mac got smaller or maybe got bigger.
Anyways….
Still love it.
J8
Jenny 8675309
Jan 28, 2026
4.0
For a McDonald's their food is pretty good. But the service is awesome!! My dog & I go there weekly. Everytime we go through the drive through,my dog gets so excited because he knows he's going to get a pupperchino (whipped cream in a cup). They're free so that's a plus. But the staff is so accommodating when we come through the drive thru. Especially Blanca. She talks to him & he talks right back to her😀 Naomi,the manager, also indulges him. This Micky D's has the best customer service around. They also celebrate their high school graduates. That tells me their workers aren't just workers & that they're important.
BB
ben
Dec 29, 2025
1.0
There is a girl who works at this McDonald’s who always wears glasses and a purple shirt, and she consistently makes my experience there uncomfortable and frustrating. On one occasion, she even asked if she could take a sip of my drink, which I found inappropriate and unprofessional. Every time I go through the drive-through, she leans into the car to look at me and my friends in a way that feels intrusive and unnecessary.
Over time, her behavior has made us so uncomfortable that my friends no longer want to go there at all. In addition to this, she frequently messes up our orders, which adds to the frustration of the situation. She also asks personal questions that are not appropriate for a customer–employee interaction, and it makes me feel uneasy and disrespected as a customer.
On another occasion, she left the drive-through window open, and my friends and I overheard her speaking negatively about other people, which felt unprofessional and unkind. Hearing that made me even more uncomfortable, because it made me question how she might talk about us or other customers when they are not present.
Overall, her repeated behavior has ruined what should be a simple and pleasant experience, and I do not understand what would make her think that this kind of conduct is acceptable in a workplace setting. I believe that employees should treat customers with professionalism, respect, and basic courtesy, and unfortunately that has not been my experience in this situation.