Wendy's

3.4
1082 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1010 Biddle Rd., Medford, OR
97504, United States

Hours

Reviews

3.4
1,082 reviews
5 stars
323
4 stars
263
3 stars
200
2 stars
104
1 star
192

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times at the drive-thru, often exceeding 20 minutes.

Food Quality

Many reviews highlighted issues with cold, stale, or poorly prepared food, including raw meat and soggy fries.

Customer Service

Several customers experienced rude or unhelpful staff, with some noting a lack of acknowledgment or assistance.

Cleanliness

The restaurant was described as dirty and unsanitary, with reports of poor conditions in both the dining area and restrooms.

Order Accuracy

Multiple customers reported missing items or incorrect orders, leading to dissatisfaction.
  • FM
    felecia maddux
    Nov 16, 2025
    1.0
    Meat on burgers were overcooked and burnt as if they’d been sitting since the day prior. Hard and burnt crusty. Could not even eat. Not joking. Ordered 2 Dave’s doubles so that was 4 patties. One burger didn’t even have lettuce. Fries were cold and soggy as if they’d been sitting as well. Entire meals wasted. Honestly unbelievable. Never experienced anything like this before. Stay away from this Wendy’s.
  • AA
    Alan
    Nov 8, 2025
    4.0
    Home of the Frosty. So yummy.
  • ES
    Ethan Schram
    Sep 30, 2025
    1.0
    The last few mornings I went, I waited at the drive through 10-15 minutes to place my order, with no response, even drove up to the window and had zero acknowledgements. Didn't bother going inside. Food was cold the next time I went, with the potatos also soggy. One lady, I think she's a manager, was so inept and rude, "I am too short to change the menu board", then put something like butter in the burrito. I don't even know how this place is still operating with this shitty of customer service and product, I've enjoyed Wendy's everywhere else, but this location on Biddle is horrendous!
  • SP
    steven pearce
    Sep 24, 2025
    1.0
    Went through the drive-thru took about 15 minutes just to get to the window with one car in front of me. ordered two crispy chicken BLT biggie bags then waited 10 minutes before they asked me to scoot forward they were waiting on the patties to which we sat for another 20 minutes. it's 96° outside. Went inside and said hey you know, good customer service is when you have people sitting in a vehicle on a 96 degree day you let them know what's going so they don't just sit outside in the heat. waited another 10 minutes before we got our food. The Buns were cold the fries were soggy and the chicken nuggets were cold never again Wendy's on Biddle. I'm not even going to get into the rudeness of the employees.
  • CC
    christian
    Sep 3, 2025
    3.0
    Fry Friday... Shouldn't a went to the second one on the other side of town, bad food borne stomach pains diarrhea and vomiting 🤮... Thanks to the guy for the double combo though!

Frequently Asked Questions About Wendy's

Is Medford - #7 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.