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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Mixed feedback on service; some customers praised friendly staff while others reported rude and unhelpful employees.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly with mobile and drive-thru orders.
Cleanliness
Concerns about cleanliness, with reports of dirty tables and unsanitary conditions in some instances.
Pricing Issues
Customers expressed frustration over rising prices and perceived value for money, with some feeling that prices are too high for the quality received.
Speed of Service
Varied experiences with speed; some found service fast and efficient, while others reported long wait times.
BD
Bella DEann
2 days ago
5.0
Best McDonald's fries ever
SL
Samantha Lupo
Nov 4, 2025
5.0
So this experience is a little embarrassing to talk about, but the employee involved deserves recognition.
Last night, I was picking up food to feed my friend and her kiddo. I was trying to learn how to use the app without an order already being placed.
The gentleman (I believe his name was David) told me, "no problem, I can walk you through the app, come on up to the first window."
At the time, there was only one other vehicle in the drive thru with me. He asked me how my day went, and I had a wave of emotions hit me because I had just left work after a really bad and stressful situation.
I briefly said something along the lines of work was hard, we talked about where I worked, and I swear the whole time he had so much empathy.
I started panicking once I saw more vehicles lining up behind me, and started to have an anxiety attack.
The WHOLE TIME he had the most gentle voice, reassuring me I'm okay and I'm doing great, despite us literally just trying to use the app and place an order.
When he gave me back my card, he said "see? You did it! You made it!"
That small act of kindness and understanding helped me snap out of my anxiety attack so I could safely drive afterwards.
So please, if you are part of corporate, please don't just do a little shout-out or a free meal for this man. He deserves SO much more for the sheer amount of empathy he displayed.
EW
Edythe Westcott
Oct 28, 2025
5.0
One of my favorite McD's locations. Always friendly and professional, gets my orders correct, and there's plenty of room in the parking lot. Also convenient to grocery runs.
BM
Brayden McKay
Oct 24, 2025
1.0
It took them so long to make our food by the time we had gotten it the milkshakes had completely melted because they made the milkshakes and waited 30 minutes to make the other food.
MA
Mark Aguirre
Oct 14, 2025
2.0
The food is all good but the prices are ridiculous! Eay too expensive, $4.79 for a Lil baby McDouble! They should be $1.50 maybe $2.00. I honestly don't eat at McDonald's anymore, haven't in years. I'll go to Red Robin and pay less.