Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,028 reviews
5 stars
344
4 stars
210
3 stars
188
2 stars
92
1 star
194
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, missing items, and poor customer service, particularly with mobile orders and drive-thru experiences.
Food Quality
Many reviews mentioned cold or poorly prepared food, with specific complaints about the size and quality of items like fries and burgers.
Cleanliness
Several customers noted unsanitary conditions in the bathrooms and dining area, indicating a need for better maintenance.
Kiosk Experience
The use of kiosks for ordering was criticized, with customers feeling it detracted from personal service and led to confusion.
Staff Attitude
Reviews highlighted a lack of friendliness and professionalism among staff, with some customers feeling ignored or disrespected.
- EDEmma DerbyNov 7, 20252.0They messed up our order really bad. Got 2 of the wrong burgers, and they added lettuce which doesn't come with the burger plus put onions on after saying none.
- JCJeffrey CoumbeOct 30, 20252.0They make you feel like it's kiosk service only, other than that the facility was clean and the service was fairly fast once I could get them to help me order from the side items which was difficult to locate at the kiosk.
- DDDanthol Firebrand (Dan)Oct 23, 20255.0I stopped here on a road trip. Clean bathroom, and good food that was brought to my table. You can't ask for much more!
- SPSteven PerezOct 15, 20251.0Store left out sauces on an online order. Shit happens no biggie except I paid for the sauces. Employees working could have cared less. They said to come grab them tomorrow (next day when obviously I wanted them with what I ordered) The fact that website does not have any feedback avenue that it’s easy to go through besides calling the store is ridiculous. We never order fast food and this reminded us why!
- MCM crushOct 3, 20251.0I went in for a quick meal. I ordered at the kiosks. Nothing warned me that they dont do free refills while ordering. While I waited for my food I noticed a sign saying to refills behind the counter. It took a few minutes just to make human contact to tell them I want a refund. When they finally processed the refund it printed two receipts. They kept both and threw my original away. They basically told me to trust that I’d get my refund in a few days… I’ll never be back
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 221 Fern Valley Rd, Medford?
McDonald's is open daily from 5:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery service is available every day from 6:00 AM to 10:30 PM.
Does McDonald's offer drive-thru service and what are the drive-thru hours?
Yes, McDonald's has a drive-thru open daily from 5:00 AM to 11:00 PM.
What types of payment options does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What online ordering or delivery services are available at this McDonald's?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery. You can order via their website or mobile apps.
Where can I find the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Are there any nearby shopping places if I want to shop before or after visiting McDonald's?
Yes, The Shoppes at Exit 24, Dollar Tree, and Lots-N-Things are nearby shopping centers you can visit.
What are some nearby dining options around this McDonald's location?
You can try the nearby Amigo’s Mexican Cuisine & Cantina or Charm Thai Kitchen for other dining experiences.
Are there any nearby health or wellness services close to this McDonald's?
Nearby health-related options include Phoenix Family Dentistry, Rogue Medical, and Providence Medical Group - Phoenix Family Practice.
Does this McDonald's location have any special programs or rewards for customers?
Yes, they offer the MyMcDonald's Rewards program where you can earn points for free food. More details are at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.