Customer experiences with staff are mixed; while some praised the friendly and helpful service, others reported rudeness and unprofessional behavior.
Order Accuracy
Many customers expressed frustration with incorrect orders, including missing items and poorly made sandwiches.
Delivery Issues
Numerous reviews highlighted significant delays in delivery times, with some customers waiting over an hour for their orders.
Food Quality
While some customers enjoyed the sandwiches and appreciated the freshness, others criticized the portion sizes and overall quality.
Customer Service
Several reviews mentioned poor customer service experiences, particularly regarding handling complaints and addressing issues.
JJ
Jos
Feb 10, 2026
5.0
Amazing staff, especially the young lady who made about 15 sandwiches in 15 minutes without missing a beat.
JC
JW C
Jan 21, 2026
1.0
The delivery girl is rude, gross & obnoxious. Not sure if she is the same one from the other location, but she needs to be fired.
JM
Josh McNulty
Dec 12, 2025
5.0
This was the best experience I've ever had at Jimmy John's as a customer! The sandwiches were perfect, proportions were spot on, and tightly wrapped like PROS! A HUGE shoutout to Malia and Ruby for their work! Every Jimmy John's should strive to be this perfect every time!
BM
Bronson McAllister
Dec 11, 2025
5.0
Bailey ran out after left... He was able too help me get a gluten free picklewich! After I was told gluten free wasn't an option. I was so surprised he ran to my car and helped me back in the shop to order my first sandwich! Having someone understand food allergies is very important! Celiacs Disease is difficult to navigate. BAILEY WENT ABOVE AND BEYOND TO SERVE ME SAFE FOOD! I really enjoyed my experience here and hope that this training is extended to all!
PK
Patrick Kennedy
Dec 10, 2025
5.0
Theses guys provide the best service and there sandwiches are good, I tried the picklewich and was delighted