Customer experiences with service quality are mixed, with some praising friendly and helpful staff, while others report rude behavior and unprofessionalism.
Food Consistency
Many customers appreciate the quality and taste of the sandwiches, but there are frequent complaints about incorrect orders and portion sizes.
Delivery Issues
Numerous reviews highlight significant delays in delivery times, with some customers experiencing orders taking over an hour.
Cleanliness
There are reports of unsanitary conditions in the restaurant, including unclean bathrooms and poor food handling practices.
JM
Josh McNulty
Dec 12, 2025
5.0
This was the best experience I've ever had at Jimmy John's as a customer! The sandwiches were perfect, proportions were spot on, and tightly wrapped like PROS! A HUGE shoutout to Malia and Ruby for their work! Every Jimmy John's should strive to be this perfect every time!
BM
Bronson McAllister
Dec 11, 2025
5.0
Bailey ran out after left... He was able too help me get a gluten free picklewich! After I was told gluten free wasn't an option. I was so surprised he ran to my car and helped me back in the shop to order my first sandwich! Having someone understand food allergies is very important! Celiacs Disease is difficult to navigate. BAILEY WENT ABOVE AND BEYOND TO SERVE ME SAFE FOOD! I really enjoyed my experience here and hope that this training is extended to all!
PK
Patrick Kennedy
Dec 10, 2025
5.0
Theses guys provide the best service and there sandwiches are good, I tried the picklewich and was delighted
DP
Duane Pridy
Nov 20, 2025
5.0
I do deliveries and they are very friendly I barely ever have to wait for an order. Special note they have the BEST CRUSHED ICE IN MEDFORD 😎
IJ
I Jackalope
Oct 15, 2025
5.0
Great sandwich, quick. Bread and veggies fresh even though it was close to closing time.