Numerous customers reported rude staff, long wait times, and incorrect orders, leading to dissatisfaction with customer service.
Food Quality
While some customers enjoyed the sandwiches, many complained about stale bread, missing ingredients, and overall poor food quality.
Speed of Service
Several reviews highlighted inconsistent service speed, with some customers experiencing long wait times despite the brand's promise of 'freaky fast' delivery.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive experiences to be had.
SW
Shane Whybark
Feb 17, 2026
5.0
Super fast getting my order. Got the giant Sammy and was impressed 💯 I was not hungry after that.
JC
JW C
Jan 19, 2026
1.0
There's a rude & obnoxious teen or late teens girl that works at this location. I think she needs to rethink her life choices & how she treats people & what she says.
AA
Ash
Oct 23, 2025
5.0
I’m always get a pretty decent sandwich from here. Their bread is my favorite part.
RR
Ryan Roman
Oct 16, 2025
1.0
Went in there to try to use my rewards points.And they could not help me with it.I had put my phone number in, and everything.Still no one could help me. Does anyone know why the rewards points won't read my phone number through the jimmy john's app