Customers generally enjoy the sandwiches, noting fresh ingredients and good taste, but there are complaints about inconsistent quality, including dry bread and missing ingredients.
Customer Service
Service experiences vary widely; while some staff are praised for being friendly and helpful, many reviews highlight rude behavior, long wait times, and issues with order accuracy.
Speed of Service
While some customers appreciate the fast service, many express frustration with slow delivery times and long waits at the drive-thru, contradicting the brand's 'freaky fast' promise.
Cleanliness
The store is often described as clean, but there are concerns about food safety practices, such as staff not wearing gloves or hair nets.
AA
Ash
Oct 23, 2025
5.0
I’m always get a pretty decent sandwich from here. Their bread is my favorite part.
RR
Ryan Roman
Oct 16, 2025
1.0
Went in there to try to use my rewards points.And they could not help me with it.I had put my phone number in, and everything.Still no one could help me. Does anyone know why the rewards points won't read my phone number through the jimmy john's app
CK
Christopher Knapp
Sep 20, 2025
5.0
Great sammich shop, a little spendy but worth it
AT
Amy Tarbox
Sep 19, 2025
5.0
Good service and good food
MM
mike morningstar
Sep 17, 2025
5.0
The staff are genuinely awesome. The store is always spot clean, and the sandwiches are consistently what you would see in a comercial. Love this store and their staff.