Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 20 Rossanley Dr in Medford is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
421 reviews
5 stars
250
4 stars
86
3 stars
47
2 stars
16
1 star
22
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some praised the burgers and fries, while others reported issues like dry burgers and incorrect orders.
Customer Service
Customer service experiences varied; some praised the staff for being friendly and helpful, while others reported rudeness and order mistakes.
Wait Times
Customers frequently mentioned long wait times, especially during busy hours, with some experiencing delays even with few customers present.
Pricing
Many customers found the prices to be high for the portion sizes, with some expressing dissatisfaction over the value for money.
Cleanliness
The restaurant was generally noted for being clean, although some reviews mentioned dirty tables and unsanitary practices by staff.
- JWjaguar w6 days ago4.0All about the fries! I got a bacon burger as well. Burger, fries & small fountain drink was a hair under 20$ so not a great bargain, but those fries!
- BBbranden boatwrightNov 17, 20253.0Visited on 1117/25 at around 1:25pm and the kitchen staff did great serving me, but the black haired girl cleaning the dining room was doing her job poorly, and cleaned the tables in the most in efficient way possibly, and when the manager on duty asked her to hurry with cleaning up the dinner room to help in the kitchen, the employee in the dining room started doing worse
- MHMark HoleNov 14, 20253.0Good place good food, basically just like any other five guys.
- JFJeremy FendleyOct 21, 20251.0I tried to order a grilled cheese with bacon and was instead given and charged for more expensive a patty melt. I said repeatedly I just want a grilled cheese sandwich and no patty but that was beyond the staff’s ability to comprehend apparently. I don’t even eat beef.
- SLSpencer LindquesterOct 12, 20253.0I'd say the food is alright, a bit greasy for my liking but good flavor. Its always super busy and there's almost always a line. 15-20 minutes to get burgers for my family.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 20 Rossanley Dr accept reservations?
No, this location does not accept reservations.
What are the operating hours for dine-in and delivery at Five Guys in Medford?
Five Guys is open every day from 11:00 AM to 10:00 PM for dine-in, and delivery hours are from 11:00 AM to 9:30 PM.
Does Five Guys offer delivery and pickup services at the Medford location?
Yes, this location offers in-store pickup and delivery services.
How can I customize my burger or milkshake at Five Guys?
Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations to satisfy your craving.
Are there gluten-free options available at Five Guys?
Yes, sandwiches including burgers and veggie sandwiches are available without buns using wraps or bowls. However, some items contain gluten, and cross-contamination risks exist. Please check their allergen chart for details.
What payment options are accepted at Five Guys in Medford?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Five Guys family-friendly and accessible for children?
Yes, the restaurant welcomes children, has restrooms, and offers a casual dining atmosphere.
What nearby places can I visit before or after dining at Five Guys in Medford?
You can visit nearby places such as Cold Stone Creamery for ice cream, Starbucks for coffee, or Trader Joe's for grocery shopping.
Are there other fast food options near Five Guys in Medford?
Yes, nearby fast food restaurants include Chick-fil-A, Dave's Hot Chicken, and Chipotle Mexican Grill, providing variety if you want to try different cuisines.
How can nearby transit stations or shopping centers help me find Five Guys in Medford?
Five Guys is located near the Northgate Marketplace shopping center, making it easy to find and enjoy shopping and dining all in one trip.